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Synopsis
As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. The new edition of this popular book remains a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively. The new edition includes fully updated information on client service and dispensing as well as first aid along with 2 new chapters. The start of each chapter now has a summary outcome identifying specific objectives. The authors have included more scenario cases so the readers can identify more closely with the text.
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Review
Given the practice reception team are the first and last people our clients interact with, it's amazing that, often, precious few resources are spent on their training. So I was delighted to find a book aimed directly at this group of unsung heroes. Throughout, the emphasis is maintained on delivering outstanding client service. I would advise anyone with an interest in the development/survival of their business to include this book in their library. In fact, make it compulsory reading for all client-facing staff and managers.
Veterinary Record, February 2009
Synopsis
As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. The new edition of this popular book remains a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively. The new edition includes fully updated information on client service and dispensing as well as first aid along with 2 new chapters. The start of each chapter now has a summary outcome identifying specific objectives. The authors have included more scenario cases so the readers can identify more closely with the text.
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The Veterinary Receptionist: Essential Skills for Client Care
Published by
Elsevier Health Sciences, 2008
ISBN 10: 0702029289
ISBN 13: 9780702029288
Used
Paperback
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Good. As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. Suitable for the veterinary receptionist, this work provides practical, accessible information on how to fulfill this role professionally and efficiently. Seller Inventory # 00109372701
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The Veterinary Receptionist : Essential Skills for Client Care
Published by
Elsevier Health Sciences, 2008
ISBN 10: 0702029289
ISBN 13: 9780702029288
Used
Softcover
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # GRP93375703
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The Veterinary Receptionist : Essential Skills for Client Care
Published by
Elsevier Health Sciences, 2008
ISBN 10: 0702029289
ISBN 13: 9780702029288
Used
Softcover
Seller: Better World Books: West, Reno, NV, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # GRP96074857
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The Veterinary Receptionist: Essential Skills for Client Care
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The Veterinary Receptionist: Essential Skills for Client Care
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Condition: very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service. Seller Inventory # ZEV.0702029289.VG
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The Veterinary Receptionist: Essential Skills for Client Care
Published by
Butterworth-Heinemann (edition 2), 2008
ISBN 10: 0702029289
ISBN 13: 9780702029288
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Paperback. Condition: Very Good. 2. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting. Seller Inventory # 0702029289-11-1
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The Veterinary Receptionist: Essential Skills for Client Care
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Condition: acceptable. All pages and the cover are intact. Pages may include notes, highlighting but text is very readable. 100% Satisfaction Guarantee!! **Ships SWIFTLY!**. Seller Inventory # PEDV.0702029289.A
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The Veterinary Receptionist : Essential Skills for Client Care
Published by
Elsevier Health Sciences, 2008
ISBN 10: 0702029289
ISBN 13: 9780702029288
Used
Softcover
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # GRP93375703
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The Veterinary Receptionist: Essential Skills for Client Care
Seller: Textbooks_Source, Columbia, MO, U.S.A.
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paperback. Condition: Good. 2nd Edition. Ships in a BOX from Central Missouri! May not include working access code. Will not include dust jacket. Has used sticker(s) and some writing or highlighting. UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes). Seller Inventory # 001001080U
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The Veterinary Receptionist: Essential Skills for Client Care
Seller: Goldenline Books Ltd., Surrey, BC, Canada
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Soft cover. Condition: As New. 2nd Edition. Book is in excellent, like-new condition. Cover, spine, and internal pages are clean, crisp, and intact. Free from writing, highlighting, underlining, and bent pages. Binding is tight and secure, with only minimal signs of handling or shelf wear. Seller Inventory # ABE-1789788315531