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Synopsis
As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. The new edition of this popular book remains a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively. The new edition includes fully updated information on client service and dispensing as well as first aid along with 2 new chapters. The start of each chapter now has a summary outcome identifying specific objectives. The authors have included more scenario cases so the readers can identify more closely with the text.
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Review
Given the practice reception team are the first and last people our clients interact with, it's amazing that, often, precious few resources are spent on their training. So I was delighted to find a book aimed directly at this group of unsung heroes. Throughout, the emphasis is maintained on delivering outstanding client service. I would advise anyone with an interest in the development/survival of their business to include this book in their library. In fact, make it compulsory reading for all client-facing staff and managers.
Veterinary Record, February 2009
Synopsis
As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. The new edition of this popular book remains a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively. The new edition includes fully updated information on client service and dispensing as well as first aid along with 2 new chapters. The start of each chapter now has a summary outcome identifying specific objectives. The authors have included more scenario cases so the readers can identify more closely with the text.
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The Veterinary Receptionist : Essential Skills for Client Care
Published by
Elsevier Health Sciences, 2008
ISBN 10: 0702029289
ISBN 13: 9780702029288
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The Veterinary Receptionist Es
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The Veterinary Receptionist : Essential Skills for Client Care
Published by
Elsevier Health Sciences, 2008
ISBN 10: 0702029289
ISBN 13: 9780702029288
Used
Softcover
Seller: Better World Books: West, Reno, NV, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # GRP96074857
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The Veterinary Receptionist : Essential Skills for Client Care
Published by
Elsevier Health Sciences, 2008
ISBN 10: 0702029289
ISBN 13: 9780702029288
Used
Softcover
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # GRP93375703
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The Veterinary Receptionist: Essential Skills for Client Care
Published by
Butterworth-Heinemann (edition 2), 2008
ISBN 10: 0702029289
ISBN 13: 9780702029288
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The Veterinary Receptionist: Essential Skills for Client Care
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The Veterinary Receptionist: Essential Skills for Client Care
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The Veterinary Receptionist: Essential Skills for Client Care
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VETERINARY RECEPTIONIST 2E
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