Synopsis
In spite of rapid advances in technology, the effective transfer of knowledge is an ever-growing challenge for corporations today. Business leaders are discovering a vast treasure-house of knowledge, know how, and best practice inside their own organisations. Acclaimed productivity and quality experts Carla O'Dell and C. Jackson Grayson here suggest a conscious strategy for getting the best out of employees which they call 'Knowledge Management'. They explain how applying these ideas can help employers identify and benchmark internal best practice and share knowledge throughout the organisation. Through case studies, concrete examples, and revealing anecdotes, this valuable guide not only identifies universal management techniques but suggests ways to implement the proceedures in a variety of settings. No amount of knowledge or insight can keep a company ahead if it is not properly distributed where its needed - IF ONLY WE KNEW WHAT WE KNOW is a much-needed companion for business leaders everywhere.
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About the Author
Carla O'Dell is President of the American Productivity and Quality Centre. C.Jackson Grayson is Founder and Chairman of the American Productivity and Quality Centre. Nilly Ostro is a journalist and editorial consultant in New York.
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If Only We Knew What We Know : The Transfer of Internal Knowledge and Best Practice
Published by
Free Press, 1998
ISBN 10: 0684844745
ISBN 13: 9780684844749
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