Since the invention of double-entry book-keeping, managers have judged a company's worth by sales and profits. This book exposes the fallacies of this practice and redefines excellence in terms of competence, capability and customer-focused, employee-driven, data-based performance.
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Richard J. Schonberger, a world-renowned scholar, theoretician, and guru of production and manufacturing, is the author of the best-selling Japanese Manufacturing Techniques: Nine Hidden Lessons in Simplicity and World Class Manufacturing: The Lessons of Simplicity Applied. He is president of Schonberger & Associates, Inc. in Seattle, Washington, where he resides.
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