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Synopsis
Foundations of Service Level Management provides detailed recommendations for creating a service level management strategy and establishing service level agreements. This book also shows IT managers and executives at third-party SLM companies how to deploy services more quickly, placing a premium on time to market and time to scale, become more service oriented, delivering guaranteed services through service-level agreements (SLAs), evolve from reactive network management to proactive service management, and reduce costs whenever possible by automating network and service management.
Additional resources for this title can be found at: http://www.enterprisemanagement.com/IT_Mgmt_Solutions/
"synopsis" may belong to another edition of this title.
About the Author
Wayne Morris is the vice president at BMC Software, Inc. He speaks regularly at industry trade shows and conferences including Uniforum, Networld+Interop, DB Expo, Enterprise Management Summit and Computer Measurement Group. In addition, Morris is frequently asked to comment in major trade press articles on application management and his papers have been published in the USA, Europe and Australia.
From the Back Cover
Foundations of Service Level Management provides detailed recommendations for creating a service level management strategy and establishing service level agreements. This book also shows IT managers and executives at third-party SLM companies how to deploy services more quickly, placing a premium on time to market and time to scale, become more service oriented, delivering guaranteed services through service-level agreements (SLAs), evolve from reactive network management to proactive service management, and reduce costs whenever possible by automating network and service management.
Additional resources for this title can be found at: http://www.enterprisemanagement.com/IT_Mgmt_Solutions/
"About this title" may belong to another edition of this title.
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Foundations of Service Level Management
Published by
Pearson Education, Limited, 2000
ISBN 10: 0672317435
ISBN 13: 9780672317439
Used
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Foundations of Service Level Management (Sams Professional)
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Paperback. Condition: Very Good. Foundations of Service Level Management (Sams Professional) This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Seller Inventory # 7719-9780672317439
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Foundations of Service Level Management (Sams Professional)
Published by
Sams Publishing 05/04/2000, 2000
ISBN 10: 0672317435
ISBN 13: 9780672317439
Used
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Foundations of Service Level Management
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Foundations of Service Level Management
Published by
Pearson Education, Limited, 2000
ISBN 10: 0672317435
ISBN 13: 9780672317439
Used
Softcover
First Edition
Seller: Better World Books, Mishawaka, IN, U.S.A.
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Foundations of Service Level Management
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Foundations of Service Level Management
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