Items related to Horizontal Management: Beyond Total Customer Satisfaction

Horizontal Management: Beyond Total Customer Satisfaction - Hardcover

Denton, D. Keith

 
9780669269369: Horizontal Management: Beyond Total Customer Satisfaction

Synopsis

This text attempts to explain why a broad, project orientated horizontal approach to management is fast becoming the norm for American business. Th author presents a plan for decentralizing any organization, showing managers how to enhance a corporation's position in the marketplace, first by focusing on customers, then by empowering employees at all levels and flattening the organizational structure. Horizontal management, Denton demonstrates, is the key to greater corporate competitiveness.

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