Service Quality: Multidisciplinary and Multinational Perspectives (Issues in Organization and Management Series) - Hardcover
Synopsis
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About the Author
Jan Carlzon was born in Nykoping, Sweden, in 1941. After receiving his M.B.A. from the Stockholm School of Economics in 1967, he joined Vingresor, Sweden's largest tour operator, first as product manager and later as head of marketing. In 1974, when the package-tour business was in a tailspin because of the first energy crisis, he was named managing director of Vingresor at the age of 32 and soon reversed that company's economic decline. In 1978 he became managing director of Linjeflyg, Sweden's major domestic airline, and in 1981 he took command as resident and chief executive officer of SAS, the consortium of the national airlines of Denmark, Norway, and Sweden. At both Linjeflyg and SAS his leadership turned heavy economic losses into healthy profits within a year. Mr. Carlzon is frequently invited to give talks and interviews worldwide on leadership and customer-oriented business strategies.
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Service Quality: Multidisciplinary and Multinational Perspectives
Published by
Lexington Books, New Britian, Connecticut, U.S.A., 1991
ISBN 10: 0669211524
ISBN 13: 9780669211528
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Hardcover. Condition: Near Fine. Dust Jacket Condition: Very Good. No writing, no marks, pages clean. Dust jacket has small spots sparsely located where the grey color is removed (by tape?) and you can see the white of the dust jacket. Dust jacket also has a bit of wear to the extremities, especially to the spine. (350 pages/dark tan book with white lettering). Seller Inventory # 14451
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Seller: Phatpocket Limited, Waltham Abbey, HERTS, United Kingdom
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Condition: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Seller Inventory # Z1-J-029-01971
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Seller: Phatpocket Limited, Waltham Abbey, HERTS, United Kingdom
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Condition: Acceptable. Used - Acceptable. Ex-library with wear - may contain significant amounts of highlighting and underlining in pen or pencil. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Seller Inventory # Z1-H-010-02206
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Service Quality: Multidisciplinary and Multinational Perspectives
Seller: Buchpark, Trebbin, Germany
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Condition: Sehr gut. Zustand: Sehr gut | Seiten: 350 | Sprache: Englisch | Produktart: Bücher | Keine Beschreibung verfügbar. Seller Inventory # 2649107/2