Synopsis
The second edition of Donna Knapp s highly successful first edition introduces service concepts, skill sets, career paths, and operations of the help desk industry. The author's expertise provides strong real-world computer support examples and case studies.
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A Guide to Help Desk Concepts, 2nd
Published by
Course Technology, Boston, MA, 2003
ISBN 10: 0619159464
ISBN 13: 9780619159467
New
Softcover
Seller: a2zbooks, Burgin, KY, U.S.A.
Seller rating 5 out of 5 stars
Softcover. Condition: New. 2nd Edition. Book Is New, Excellent condition. Quantity Available: 1. ISBN: 0619159464. ISBN/EAN: 9780619159467. Pictures of this item not already displayed here available upon request. Inventory No: 1560788775. Seller Inventory # 1560788775