Everyone has some conflicts at work and in everyday life, from difficult bosses and co-workers to annoying neighbors and problem family members and friends. And then there are all sorts of inner conflicts, from low-esteem to hard-to-make decisions about personal goals.
Resolving Conflict treats conflict as both an inner and outer problem, recognizing that there are two related types of conflict: difficulties with other people and conflicting desires within oneself. The book provides a step-by-step guide to the unique E-R-I method of conflict resolution. It's based on dealing with the negative emotions, using the reason to understand the situation and consider alternative conflict resolution strategies, and employing the intuition to come up with alternatives and decide on the best approach. In time, this model becomes second nature, so it can be easily applied in any situation.
The book features a wide range of hands-on techniques and examples, with chapters that explore:
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GINI GRAHAM SCOTT, Ph.D., J.D., is a nationally known writer, consultant, speaker, and seminar/workshop leader, specializing in business and work relationships and in professional and personal development. She has published over 50 books on diverse subjects. Her books on relationships in the workplace include A Survival Guide for Working With Humans...Managing Employees From Hell...And Working With Bad Bosses. Other books which deal with success and professional development include: The Empowered Mind, How to Harness the Creative Force Within You; Mind Power: Picture Your Way to Success; The Innovative Edge; and Want It, See It, Get It!. She has written several books on promoting and marketing your business, including: Top Secrets for Doing Your Own PR and Top Secrets for Using LinkedIn to Promote Your Business or Yourself. She is founder and owner of Changemakers Publishing and Writing and Changemakers Productions, and has been a featured expert guest on hundreds of TV and radio shows, including Oprah and Good Morning America. She is the host of a weekly international talk radio talk, CHANGEMAKERS, on Blog Talk Radio featuring interviews and commentary on the latest developments in science, technology, business, and society. Her Websites for writing is www.changemakerspublishingandwriting.com and for books is www.ginigrahamscott.com. She does workshops and consults on publishing books and promoting one’s business or oneself through the social and traditional media. Scott additionally writes screenplays, mostly in the crime, legal thriller, and sci-fi genres, including RICH AND DEAD, COKE AND DIAMONDS, DEADLY AFFAIR, FLARE UP, DEAD NO MORE, THE NEW CHILD, NEW IDENTITY, and DELUSION. She produced, directed, wrote, cast, and sometimes directed over 40 short films and trailers, which are www.changemakersproductions.com and at www.youtube.com/changemakersprod. As a game and toy designer, Scott has over two dozen games with major game companies, including Hasbro, Pressman, and Mag-Nif. Two new games were introduced by Briarpatch in 2007. She has a Ph.D. in Sociology from the University of California in Berkeley, a J.D. from the University of San Francisco Law School, and M.A.s in Anthropology; Mass Communications and Organizational/Consumer/Audience Behavior, and Popular Culture and Lifestyles from California State University, East Bay. She is getting an MS in Recreation and Tourism at Cal State.
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