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Synopsis
This text provides a wide range of practical activities and assignments to support the fourth edition of "Office Procedures". It is designed for class activities, homework assignments, computer-based work and for use in work experience. This edition has been brought into line with the revised criteria for the S/NVQ Level 1 and 2 administration courses. The book is written for those entering the office environment for the first time and many of the activities are based on realistic case studies and scenarios. A selection of recent past examination questions from the Pitman Qualifications office procedures examination is also included.
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About the Author
John Harrison is an International Consultant on office training to the ILO, a member of the Joint Examining Board and Chief Examiner for Office and Secretarial Procedures.
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