Implementing and Substaining Total Quality Management in Health Care - Softcover

Koch, Hugh C.H.

Softcover

ISBN 10: 058220903X ISBN 13: 9780582209039

Publisher: FT Pharmaceuticals, 1992

Synopsis

Following on from "Total Quality Management in Health Care", Hugh Koch now explains how to implement and sustain a TQM programme. This book forms a practical step-by-step guide which should enable the reader to maintain the impetus created by his or her TQM programme. It covers how to set up a TQM programme in real NHS situations, how to overcome obstacles while building support, how to sustain a programme in the face of inertia or scepticism and how to produce and demonstrate cost savings which win support. Other areas tackled include: planning and teamwork in TQM implementation; measuring quality in health care delivery; understanding customer requirements; training for quality; auditing TQM; benefits analysis - showing a return; and winning management and clinical commitment. The book contains a range of action aids, case studies, checklists and other materials for training and development.

Edition details

• Publisher: FT Pharmaceuticals
• Publication date: 1992
• ISBN 10: 058220903X
• ISBN 13: 9780582209039
• Binding: Paperback
• Language: English
• Number of pages: 256