Items related to The Little Customer Service Book: A Common Sense Guide...
Synopsis
Have you noticed the difference in how you feel, getting customer service from someone who is terrific to talk to versus the help you receive from people just going through the motions? Or worse, by someone whose attitude seems awful?
What was it about the first person? What did they do?
That's the subject of The Little Customer Service Book. With more than 30 years of direct customer service experience in both corporate America and as a business owner, author Rick Grassi has condensed decades of getting results into a slim volume full of simple and essential guidelines for superior customer service. This book is aimed at anyone who manages employees or has contact with customers. Its powerful principles apply equally to a storefront with a few employees or a corporate customer service center with thousands of employees.
"synopsis" may belong to another edition of this title.
About the Authors
For over twenty years, Rick was the lead sales manager for a large software company, and a top salesmen, year after year, focusing on Fortune 100 accounts. He went on to open his own highly-rated laser tag-amusement center, Valencia Laser Blast, which operated as a popular party spot in Santa Clarita, California. Born in Brooklyn, a resident of greater L.A. for most of his adult life, he and Jennifer celebrated their 20th wedding anniversary in 2020. They have two children, both currently attending college.
Judah Dobin is an illustrator with over 20 years of experience working in the entertainment, advertising and publishing industries. He has worked on many kinds of projects ranging from book covers to music videos. Originally from New York he currently lives in Southern California with his family. You can see more of his work at www.judahdobin.com.
"About this title" may belong to another edition of this title.
Search results for The Little Customer Service Book: A Common Sense Guide...
Stock Image
The Little Customer Service Book: A Common Sense Guide to Helping People
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. No Jacket. Dobin, Judah (illustrator). May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0578772922I4N00
Stock Image
The Little Customer Service Book: A Common Sense Guide to Helping People
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Good. No Jacket. Dobin, Judah (illustrator). Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0578772922I3N00
Stock Image
The Little Customer Service Book: A Common Sense Guide to Helping People
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. No Jacket. Dobin, Judah (illustrator). May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0578772922I4N00
Stock Image
The Little Customer Service Bo
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Dobin, Judah (illustrator). Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00097974398
Stock Image
The Little Customer Service Book: A Common Sense Guide to Helping People
Seller: World of Books Inc, Montgomery, IL, U.S.A.
Seller rating 4 out of 5 stars
Paperback. Condition: Good. Dobin, Judah (illustrator). A handbook detailing the basics of effective customer service. Seller Inventory # CIN0578772922G
Stock Image
The Little Customer Service Book
Seller: GreatBookPrices, Columbia, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: As New. Dobin, Judah (illustrator). Unread book in perfect condition. Seller Inventory # 42437373
Stock Image
The Little Customer Service Book
Seller: GreatBookPrices, Columbia, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: New. Dobin, Judah (illustrator). Seller Inventory # 42437373-n
Seller Image
The Little Customer Service Book
Seller: Rarewaves.com USA, London, LONDO, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: New. Dobin, Judah (illustrator). Seller Inventory # LU-9780578772929
Buy New
£ 10.50
Free Shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: Over 20 available
Stock Image
The Little Customer Service Book: A Common Sense Guide to Helping People
Seller: California Books, Miami, FL, U.S.A.
Seller rating 5 out of 5 stars
Condition: New. Dobin, Judah (illustrator). Seller Inventory # I-9780578772929
Stock Image
The Little Customer Service Book: A Common Sense Guide to Helping People
Seller: Chiron Media, Wallingford, United Kingdom
Seller rating 5 out of 5 stars
paperback. Condition: New. Dobin, Judah (illustrator). Brand new book, sourced directly from publisher. Dispatch time is 6-7 days from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely. Seller Inventory # 6666-IUK-9780578772929
Buy New
£ 6.92
£ 4.49 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: Over 20 available