Synopsis
"MORE Advice From a Call Center Geek!" takes a look at a new way of running today's high-end contact center. This is the follow-up book to the very successful "Advice from a Call Center Geek" call center operations book that was published in 2018."MORE Advice From a Call Center Geek!" is just that, MORE! The book has 60 additional pages of content from the original book that focus deeper on how to hire for culture, more games to play in your center, how to fix attendance issues and how to coach for quality. If we thought it would help you improve your call center, it's in the book!Tom Laird, the CEO of award-winning Expivia Interaction Marketing, 600 seat BPO call center guides you through the process of developing a world-class operation. Tom is also the creator and voice of the "Advice from a Call Center Geek!" podcast. Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. We discuss topics such as call center operations, hiring, culture, technology, and training and have fun doing it
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MORE Advice from a Call Center Geek!: Rethinking Call Center Operations 2.0
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G057856663XI3N00
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MORE Advice from a Call Center Geek!: Rethinking Call Center Operations 2.0
Seller: MERS Goodwill, Saint Louis, MO, U.S.A.
Seller rating 4 out of 5 stars
Condition: good. Used - Good: All pages and cover are intact including the dust cover, if applicable . Spine may show signs of wear. Pages may include limited notes and highlighting. May include From the library of labels. Shrink wrap, dust covers, or boxed set case may be missing. Item may be missing bundled media. Any access codes or passwords originally included with the book may be expired, used or no longer valid. Image is stock photo and cover art edition may be different than pictured. Seller Inventory # MERV.057856663X.G