Retail The Second-Oldest Profession: 7 Timeless Principles to WIN in Retail Today - Softcover

Delaney, Flora

Softcover

ISBN 10: 0578442582 ISBN 13: 9780578442587

Publisher: Waterford & Howell Publishing, 2019

Synopsis

Flora Delaney, retail expert and consultant helps retailers across the globe improve their business. And she says retail success comes from just 7 Timeless Principles.Each chapter dives into real-world examples of how stores capture our wallets and create lasting habits with their shoppers. Over 70 topics within the book include a "WIN Today" section that gives store owners, managers and employees specific things they can do re-focus on what really matters. If you are struggling … If you feel as if you and your team are working hard but you are not getting the results you want, you will find specific things you can do today to WIN in retail.WIN Today elements act like a retail coach urging you to take steps to improve your retail business. Like Good to Great and The One Minute Manager, store leaders across every channel are sure to turn to this essential book again and again to answer questions and solve problems. Flora's optimism, easy-to-understand approach and humor energizes senior managers, business owners and casual staff members to make changes to improve their store."It is what has been needed in the retail world: A real world guide based on real experience!"This book helps every retailer and small business owner focus on what really matters.This book is for you if you:•Own your own retail business– and wear many hats•Manage a team that is always busy – but is not achieving the results you want•Aspire to a career in retail and want to understand how it all fits together •Need help developing inexperienced managers and new hires to succeed quickly•Feel overwhelmed with multiple priorities in your retail operation •Are a vendor who wants to be a better partner to your retail customers. There are so many people and companies out there trying to make money from retailers by selling them solutions to get closer to their customers or to maximize their profits. Retailers are buying expensive IT solutions or sending their leadership teams to boot camps. All of these investments and yet, customers generally do not enjoy shopping or purchasing and feel more ignored than ever. What if I told you the reason is that all people really care about are the 7 Fundamental Principles?“It is what has been needed in the retail world: A real world guide based on real experience!” Rudy Simondi- Store Owner

About this title

About the Author

Flora Delaney is a former retail merchandising executive with over 25 year of experience working for brands as large as Best Buy (US) and Ahold (Europe) and as small as single-store boutiques. As a consultant, she travels the world to help retailers re-discover what makes them successful. She works with store leaders to reinvent their customer experience and create loyal customers and profitability. Her clients include Target, Whole Foods, PetSmart, The Good Guys (Australia), A.S. Watsons (Hong Kong + UK), Family Dollar, Dell, Petco, Sears, and many small chains and nice shops. She is a sought-after speaker at trade events and retail meetings. At the insistence of past clients, Flora has documented what the best retailers know and how everyday retail employees, department heads and store managers can make their store more profitable as well as a more fun place to work and shop. Like Good to Great and The One Minute Manager, store leaders across every channel are sure to turn to this essential book again and again to answer questions and solve problems. Flora's optimism, easy-to-understand approach and humor energizes senior managers, business owners and casual staff members to make changes to improve their store.

Edition details

• Publisher: Waterford & Howell Publishing
• Publication date: 2019
• Language: English
• ISBN 10: 0578442582
• ISBN 13: 9780578442587
• Binding: Paperback
• Number of pages: 301