Items related to Getting Service Right: Overcoming the Hidden Obstacles...
Synopsis
Are you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered.
Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should. The results can be both surprising and illuminating, such as:
- Company cultures that unwittingly discourage excellent customer service.
- Employees torn between following policy or serving the customer.
- Cost reduction efforts that actually increase the cost of service.
- Poor products and services that make it impossible to satisfy customers.
- Bad habits that make it difficult to listen to customers' needs.
Note: This is a second edition. The first edition of this book was published under the title, Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It.
"synopsis" may belong to another edition of this title.
Search results for Getting Service Right: Overcoming the Hidden Obstacles...
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Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service
Published by
Toister Performance Solutions, 2019
ISBN 10: 0578433362
ISBN 13: 9780578433363
Used
Paperback
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Good. Are you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered. Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should. The results can be both surprising and illuminating, such as: Company cultures that unwittingly discourage excellent customer service.Employees torn between following policy or serving the customer.Cost reduction efforts that actually increase the cost of service.Poor products and services that make it impossible to satisfy customers.Bad habits that make it difficult to listen to customers' needs.Getting Service Right is filled with examples from well-known organizations, real stories from frontline employees, and the latest scientific research. These powerful, sometimes counterintuitive insights can be applied at the organizational, departmental, or individual level to help the entire team deliver outstanding customer service. Note: This is a second edition. The first edition of this book was published under the title, Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It. Seller Inventory # 00102466473
Stock Image
Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service
Published by
Toister Performance Solutions, 2019
ISBN 10: 0578433362
ISBN 13: 9780578433363
Used
Paperback
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. Are you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered. Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should. The results can be both surprising and illuminating, such as: Company cultures that unwittingly discourage excellent customer service.Employees torn between following policy or serving the customer.Cost reduction efforts that actually increase the cost of service.Poor products and services that make it impossible to satisfy customers.Bad habits that make it difficult to listen to customers' needs.Getting Service Right is filled with examples from well-known organizations, real stories from frontline employees, and the latest scientific research. These powerful, sometimes counterintuitive insights can be applied at the organizational, departmental, or individual level to help the entire team deliver outstanding customer service. Note: This is a second edition. The first edition of this book was published under the title, Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It. Seller Inventory # 00100091802
Stock Image
Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service
Published by
Toister Performance Solutions, 2019
ISBN 10: 0578433362
ISBN 13: 9780578433363
Used
paperback
Seller: Gulf Coast Books, Cypress, TX, U.S.A.
Seller rating 5 out of 5 stars
paperback. Condition: Very Good. Seller Inventory # 0578433362-2-37474464
Seller Image
Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service
Published by
Toister Performance Solutions, 2019
ISBN 10: 0578433362
ISBN 13: 9780578433363
Used
Softcover
Seller: Greenworld Books, Arlington, TX, U.S.A.
Seller rating 5 out of 5 stars
Condition: very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy. Seller Inventory # GWV.0578433362.VG
Stock Image
Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service
Published by
Toister Performance Solutions, 2019
ISBN 10: 0578433362
ISBN 13: 9780578433363
Used
Paperback
Seller: World of Books Inc, Montgomery, IL, U.S.A.
Seller rating 4 out of 5 stars
Paperback. Condition: Good. Are you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered. Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should. The results can be both surprising and illuminating, such as: Company cultures that unwittingly discourage excellent customer service.Employees torn between following policy or serving the customer.Cost reduction efforts that actually increase the cost of service.Poor products and services that make it impossible to satisfy customers.Bad habits that make it difficult to listen to customers' needs.Getting Service Right is filled with examples from well-known organizations, real stories from frontline employees, and the latest scientific research. These powerful, sometimes counterintuitive insights can be applied at the organizational, departmental, or individual level to help the entire team deliver outstanding customer service. Note: This is a second edition. The first edition of this book was published under the title, Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It. Seller Inventory # CIN0578433362G
Stock Image
Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service
Published by
Toister Performance Solutions, 2019
ISBN 10: 0578433362
ISBN 13: 9780578433363
Used
Paperback
Seller: World of Books Inc, Montgomery, IL, U.S.A.
Seller rating 4 out of 5 stars
Paperback. Condition: Very Good. Are you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered. Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should. The results can be both surprising and illuminating, such as: Company cultures that unwittingly discourage excellent customer service.Employees torn between following policy or serving the customer.Cost reduction efforts that actually increase the cost of service.Poor products and services that make it impossible to satisfy customers.Bad habits that make it difficult to listen to customers' needs.Getting Service Right is filled with examples from well-known organizations, real stories from frontline employees, and the latest scientific research. These powerful, sometimes counterintuitive insights can be applied at the organizational, departmental, or individual level to help the entire team deliver outstanding customer service. Note: This is a second edition. The first edition of this book was published under the title, Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It. Seller Inventory # CIN0578433362VG
Seller Image
Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service
Published by
Toister Performance Solutions, 2019
ISBN 10: 0578433362
ISBN 13: 9780578433363
Used
Softcover
Seller: Austin Goodwill 1101, Austin, TX, U.S.A.
Seller rating 5 out of 5 stars
Condition: good. Book shows general signs of use and handling. May have light wear on the cover or edges and minimal writing or highlighting. Binding remains tight, and pages are clean and readable. Seller Inventory # CTXV.0578433362.G
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Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service
Published by
Toister Performance Solutions, 2019
ISBN 10: 0578433362
ISBN 13: 9780578433363
Used
Paperback
Seller: Half Price Books Inc., Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_474978399
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Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service
Published by
Toister Performance Solutions, 2019
ISBN 10: 0578433362
ISBN 13: 9780578433363
Used
Paperback
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0578433362I4N00
Stock Image
Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service
Published by
Toister Performance Solutions, 2019
ISBN 10: 0578433362
ISBN 13: 9780578433363
Used
Paperback
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0578433362I2N00