The Customer Experience Fiasco: Learning from the Misguided Adventures of a Customer Experience Executive - Softcover
Synopsis
In The Customer Experience Fiasco, experts from Andrew Reise provide an engaging and instructive fable that unravels the mystique and complexity of customer experience strategy. When CEO Randall Phillips is caught off guard by a customer's YouTube-video during a television interview, he swears to fix it - and fast. Dana Chase, a rising star in the organization, is tapped to fix the fiasco as quickly as possible. This enthralling fable follows Dana's trials and tribulations as she tries to save the company and her career.
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The Customer Experience Fiasco
Published by
Andrew Reise Consulting, 2011
ISBN 10: 0578089106
ISBN 13: 9780578089102
Used
Softcover
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
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Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00035038813
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The Customer Experience Fiasco: Learning from the Misguided Adventures of a Customer Experience Executive
Published by
Andrew Reise Consulting, 2011
ISBN 10: 0578089106
ISBN 13: 9780578089102
Used
Softcover
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00079645878
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The Customer Experience Fiasco: Learning from the Misguided Adventures of a Customer Experience Executive
Published by
Andrew Reise Consulting, 2011
ISBN 10: 0578089106
ISBN 13: 9780578089102
Used
Paperback
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
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Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0578089106I4N00
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The Customer Experience Fiasco: Learning from the Misguided Adventures of a Customer Experience Executive
Published by
Andrew Reise Consulting, 2011
ISBN 10: 0578089106
ISBN 13: 9780578089102
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CUSTOMER EXPERIENCE FIASCO
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