Making the Connections: Using Internal Communication to Turn Strategy into Action - Softcover

Quirke, Bill

Softcover

ISBN 10: 0566085178 ISBN 13: 9780566085178

Publisher: Gower Publishing Ltd, 2002

Synopsis

Companies know that communication with their people is important. However, the road to incoherence is paved with good communications. Internal communication is often less than the sum of parts, because the parts do not fit together. This book looks at what a business needs from its people to succeed, what gets in the way, and the role of communication in helping to bridge the gap. It is designed to help companies link the components of their internal communication together for a more effective result. The text examines how businesses can use internal communication to achieve differentiation, to improve their quality, customer service, innovation and to manage change more effectively. It describes the why, the what and the how of internal communication - why business needs better communication to achieve its objectives, what internal communication needs to deliver to add value, and how organizations need to manage their communication for best results. The book provides a step-by-step approach for creating best practice.

About this title

Review

'Bill Quirke is one of the philosophers of good organizational communication. From an enviable depth of real world experience with real organizations, he has written an important book not only for communication professionals but also for organizational senior leaders, who must understand that effective communication doesn't just happen. It must be led and nurtured. Quirke tells exactly how to do that in a highly readable book.'

Roger D’Aprix, Vice President, ROI Communication and author of The Credible Company

'A comprehensive book [which] will be much sought after by communications professionals and senior leaders alike...’

Gordon McNeil, ACQI, Quality Manager at AWE

'Making the Connections is a pleasure to read...It gives answers to the question of how can internal communication to a strategic level attract and effectively contribute to the results of the organization.'

Nico Jong, COM2KNOW

’Everything one needs to know about setting up a communication strategy that promotes real business value is covered in this excellent book. Nothing is left to chance.’

Economic Outlook and Business Review

About the Author

Bill Quirke is one of the leading authorities on internal communication and the management of change. He is Managing Director of Synopsis, an internal communication consultancy that helps organizations to achieve their business strategy through communicating with their people. He is a regular speaker internationally, and is the author of numerous works on internal communication, including Communicating Corporate Change.

Edition details

• Publisher: Gower Publishing Ltd
• Publication date: 2002
• ISBN 10: 0566085178
• ISBN 13: 9780566085178
• Binding: Paperback
• Language: English
• Number of pages: 300