This guide offers help to the beleaguered manager or team leader. It is based on material originally compiled for the "Gower Handbook of Internal Communication". Each chapter examines a particular group of communication techniques and uses practical examples to show their strengths and weaknesses.
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... I feel this book should be on the desk/bookshelf of every manager, at whatever level, trainer, personnel specialist, and certainly technical people who have to communicate with "laypeople". -- Training Journal, August 1999
Eileen Scholes began her career as a journalist, moving on to become a producer of high profile corporate materials. As a director of the ITEM Group, she helped organizations of all kinds to devise and implement strategies for communicating with internal audiences.
ITEM is one of the largest and longest established of the UK consultancies specializing in internal communication at both strategic and operational levels. Its clients include some of Britain's best known organizations.
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