Standards in the Service Industry - Hardcover

Rothery, Brian

 
9780566078378: Standards in the Service Industry

Synopsis

Detailed guidance on how to frame specifications for services of every kind to meet the requirements of customers and of environmental and health and safety regulations is the subject of this book. Codes of practice, a specimen procedures manual and a checklist of key issues are included.

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About the Author

Brian Rothery is public affairs manager for Ireland's Science and Technology Agency. He is the author of "The Art of Systems Analysis, The Myth of the Computer", and "Survival by Competence".

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