Quality Management for Information and Library Managers - Hardcover

Brophy, Peter; Coulling, Kate

Hardcover

ISBN 10: 0566077256 ISBN 13: 9780566077258

Publisher: Gower Publishing Ltd, 1996

Synopsis

This text introduces the concepts of quality management to library and information managers. It explaines how total quality management can improve performance and effectiveness when applied to all parts of an organization, while also meeting customer needs.

About this title

About the Author

Professor Peter Brophy is University Librarian and Head of the Centre for Research in Library and Information Management at the University of Central Lancashire.

From the Back Cover

This book introduces the concepts of quality management to information and library managers and those in related service industries and suggests how the strengths of the quality movement can be harnessed by those working in the sector. The first part examines how quality management has developed in other areas with particular reference to services, and shows how Total Quality Management can contribute to improved performance and effectiveness. In the second part, quality management in the library and information sector is reviewed, with particular reference to mission, performance measurement and charters. The emphasis is on quality management as an holistic approach which needs to permeate all parts of the organization, whilst retaining the primary focus of meeting customer needs. There is an extensive bibliography of sources from both library and information services and other service, commercial and industrial backgrounds.

Edition details

• Publisher: Gower Publishing Ltd
• Publication date: 1996
• Language: English
• ISBN 10: 0566077256
• ISBN 13: 9780566077258
• Binding: Hardcover
• Number of pages: 208