Few people would now dispute that quality is the supreme challenge facing the industrial community worldwide. Gower Handbook of Quality Management captures the expertise of more than twenty experienced contributors and covers all important aspects of the subject. The text is presented in a practical, easy-to-read style and supported by numerous illustrations. In addition it contains a wealth of suggestions for further reading and a list of useful quality organizations.
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Forty-one contributions are grouped in sections on quality policy and concepts, costs and benefits, legislation and standards, organization and administration, design and engineering, purchasing and materials handling, statistical process control, quality functions in manufacturing, and participative quality improvement. Among the chapters new to t
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