Synopsis
The Administrative Professional, Technology and Procedures, 14e, maintains its objective of preparing users for the constant technological changes in today's workplace environment. Written with a strong applications approach, users will attain the knowledge and skills necessary to succeed on the job. Covering topics such as communication, human relations, time management, and self-management, what sets this book apart from other office professional handbooks, is its primary focus on administrative personnel.
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Review
PART I: THE WORKPLACE AND YOU. 1. Stepping into the World of the Administrative Professional. 2. Developing Your Potential. 3. Managing and Organizing Yourself. PART II: THE WORKPLACE ENVIRONMENT. 4. Understanding the Workplace Team. 5. Working Ethically and Using Business Etiquette. 6. Developing Customer Focus. PART III: COMMUNICATION - THE KEY TO SUCCESS. 7. Improving Communication Skills. 8. Developing Presentation Skills. 9. Handling Telecommunications. 10. Planning Meetings and Events. PART IV: RECORDS MANAGEMENT, TRAVEL AND FINANCES. 11. Handling Mail and Retaining Records. 12. Managing Records. 13. Coordinating Business Travel. 14. Understanding Financial Responsibility. PART V: CAREER SUCCESS. 15. Seeking Employment. 16. Leading with Confidence. Reference Guide. Glossary. Index.
About the Author
Dianne S. Rankin is an author, a consulting editor, and a developer of instructional materials for textbooks, websites, and ancillaries as well as educational publishers. Dianne has taught at the high school and community college levels and continues to teach computer classes for businesses and organizations. In addition, she has firsthand experience as an administrative assistant.
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The Administrative Professional : Technology and Procedures
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The Administrative Professiona
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South-Western Educational Pub, 2010
ISBN 10: 0538731044
ISBN 13: 9780538731041
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The Administrative Professional: Technology & Procedures (Advanced Office Systems & Procedures)
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Cengage Learning (edition 14), 2010
ISBN 10: 0538731044
ISBN 13: 9780538731041
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The Administrative Professional: Technology & Procedures (Advanced Office Systems & Procedures)
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The Administrative Professional 14th Edition Technology & Procedures
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Cengage, USA, 2011
ISBN 10: 0538731044
ISBN 13: 9780538731041
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Softcover (Spiral Bound). Condition: Very Good. 14th Edition. Text appears to be clean. Cover has some wear and corner bumps. Spiral binding is in very good condition. Quantity Available: 1. Shipped Weight: Under 1 kilo. Category: Education; ISBN: 0538731044. ISBN/EAN: 9780538731041. Pictures of this item not already displayed here available upon request. Inventory No: 1561051560. Seller Inventory # 1561051560
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The Administrative Professional Technology & Procedures (Advanced Office Systems & Procedures) Fulton-Calkins, Patsy Rankin, Dianne and Shumack, Kellie A.
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The Administrative Professional: Technology Procedures (Advanced Office Systems Procedures)
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The Administrative Professional: Technology & Procedures (Advanced Office Systems & Procedures)
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