Customer Relations and Rapport (The Professional Development Series) - Softcover

Forde, John E.

Softcover

ISBN 10: 0538725273 ISBN 13: 9780538725279

Publisher: South-Western, 2001

Synopsis

Now, more than ever, it pays to listen to your customers. In today's consumer environment, customers hold the key to your most valuable resources. They provide feedback, knowledge, and commerce, all which contribute to the success of your business. Customer Relations & Rapport will teach you and your employees how to build, maintain, and nurture your customer relationships, as well as how to handle dissatisfied customers. The insights to a rewarding business are within your customers, learn how to tap into those resources and succeed in the consumer world. Customer Relations & Rapport is one title in the Professional Development Series by South-Western. This series is the perfect resource for learning the non-technical strategies and tactics needed to compete in today's business world

Edition details

• Publisher: South-Western
• Publication date: 2001
• Language: English
• ISBN 10: 0538725273
• ISBN 13: 9780538725279
• Binding: Paperback
• Number of pages: 144