Synopsis
Written by Dr. Robert Camp, universally regarded as the founding father of the benchmark process, this bestseller is quite simply the definitive reference on the topic. Camp guides readers through the historic ten-step benchmarking process that he developed while at Xerox. This process is credited with reviving that company when it was floundering in 1979. Camp presents other examples of the process, including its dramatic application to L.L. Bean. He uses these examples to show managers how to relate benchmarking to their own circumstances and then provides them with expert strategy and tips so that they can efficiently and easily launch their own quest for best performance.
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Synopsis
Since its initial publication in 1989, this bestselling book has established itself as the definitive reference on this important quality tool. Author Robert C. Camp guides you through all phases of the 10-step benchmarking process, from planning to maturity. It also contains case study examples from Xerox's successful benchmark of L. L. Bean, and over 50 tables and figures.
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