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Synopsis
This book contains brief examples of all types of performance measures and explains how to create effective performance measures. It also gives you a five-step method for developing a performance measurement system that includes selecting performance measurement families and hierarchies tailored to different levels within the organization. A special feature of this book is a section on performance measurement displays to encourage active measurements.
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Synopsis
The perfect introduction to the core aspects of performance measurement. With clear descriptions of the various types of performance measurements, you'll be able to connect the right type of measurement to the right output - whether the purpose is to diagnose a problem or indicate performance towards a goal, This book contains brief examples of all the types of performance measures. It also explains how to create effective performance measures. It gives you a five-step method of developing a performance measurement system that includes selecting performance measurement families and hierarchies tailored to different levels within the organization. (Special 10 pack price: call +44 (0)1462 437933 for details)
About the Author
Dr. Jerry Harbour combines over 30 years of domestic and international experience from such diverse fields as advanced technology development and evaluation, defense and national security, national laboratory research and development, oil exploration and production, underground mining, and training development and delivery. He is the author of The Performance Paradox: Understanding the Real Drivers that Critically Affect Outcomes. Jerry and his wife, along with their golden retriever, divide their time between living in New Mexico and Colorado.
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