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Synopsis
Keeping Scoreensures that you look at the right metrics. The author contends that metrics must focus on the past, present, and future and be based on the needs of the customers, shareholders, and employees. Measuring everything is more damaging than measuring nothing -- pinpointing the vital measures is the key to success. Integrating the "balancing scorecard" concept with a Baldrige approach, Keeping Score will show you how to:
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Synopsis
Shows how to pinpoint key measures when measuring and analyzing organizational data, demonstrating how to evaluate the current approach to measurement and how to redesign inadequate metrics and systems used to collect and report data. Details methods for measuring financial performance, customer satisfaction, product/service quality, operational pe
About the Author
MARK GRAHAM BROWN (Hermosa Beach, CA) is a quality and productivity consultant to many Fortune 500 companies. He has served as a Baldrige Award examiner and is the author of five previous books, including Why TQM Fails and What to Do About It.
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- PublisherProductivity Press
- Publication date1996
- ISBN 10 0527763128
- ISBN 13 9780527763121
- BindingHardcover
- Edition number1
- Number of pages224
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Keeping Score : Using the Right Metrics to Drive World-Class Performance
Published by
Taylor & Francis Group, 1996
ISBN 10: 0527763128
ISBN 13: 9780527763121
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Keeping Score: Using the Right Metrics to Drive World Class Performance
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Keeping Score: Using the Right Metrics to Drive World Class Performance
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Keeping Score : Using the Right Metrics to Drive World-Class Performance
Published by
Taylor & Francis Group, 1996
ISBN 10: 0527763128
ISBN 13: 9780527763121
Used
Hardcover
First Edition
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. 1St Edition. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Seller Inventory # 11532284-20
Quantity: 1 available