Quality-Centered Strategic Planning: A Step-By-Step Guide - Hardcover

Dew Ed.D., John R.

Hardcover

ISBN 10: 052776308X ISBN 13: 9780527763084

Publisher: Productivity Press, 1997

Synopsis

Quality-Centered Strategic Planning offers a nine-step process that places a core emphasis on quality. It describes how to incorporate quality principles -- such as the Baldrige approach, empowerment, and customer focus -- into the strategic plan and how to use familiar quality tools such as forcefield analysis, cause-and-effect diagrams and brainstorming to build the plan.

This guide covers all elements of developing and implementing a strategic plan -- listening to the customers needs, creating an organizational vision and values, scanning the future, closing the gaps between current and desired future states, implementing and tracking the results of the plan, and overcoming obstacles to strategic planning. Plus, each section contains actual examples from industry, the volunteer sector, and/or government.

About this title

Synopsis

'Quality-Centered Strategic Planning' offers a nine-step process that places a core emphasis on quality. It describes how to incorporate quality principles - such as the Baldrige approach, empowerment, and customer focus - into your strategic plan. This guide covers all the elements of developing and implementing a strategic plan - listening to customer needs, creating an organizational vision and values, and scanning the future.

Edition details

• Publisher: Productivity Press
• Publication date: 1997
• Language: English
• ISBN 10: 052776308X
• ISBN 13: 9780527763084
• Binding: Hardcover
• Edition number: 1
• Number of pages: 240