Items related to Contact Us! Coursebook with Audio CD: Call Center English...

Contact Us! Coursebook with Audio CD: Call Center English Skills - Softcover

Lockwood, Jane; McCarthy, Hayley

 
9780521124737: Contact Us! Coursebook with Audio CD: Call Center English Skills

Synopsis

CONTACT US develops high-end professional English language communication skills for the BPO industry.

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Book Description

The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.

"About this title" may belong to another edition of this title.