Hospitality Marketing is the study of marketing theory, market segmentation and analysis, product and image development, sales planning, advertising, and public relations as it relates to the hospitality industry (hotels, tourism, foodservice, etc.).
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Intended for managers, this text book examines the behavior of hospitality and tourism consumers, walks through the four steps of the marketing planning process, defines strategies for developing new products and services, and compares the various forms of advertising media. The fourth edition adds a chapter on electronic commerce and a section on
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