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Synopsis
Singled out by Fortune and The New York Times as a remarkable manager, Dan Kaplan has pioneered a revolutionary new system for measuring service quality to help managers keep track of intangibles in a service business. Provides a straightforward, practical case study of managing for excellence along with invaluable insight into the potentials and limitations inherent in the management systems under which organizations operate.
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Synopsis
Packed with practical ideas and strategies applicable to any service business, this book chronicles how the author pioneered a radical new system for measuring service quality. It is an accessible introduction to quality practices for service managers.
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Service Success! Lessons from a Leader on How to Turn Around a Service Business
Published by
Wiley & Sons, Incorporated, John, 1994
ISBN 10: 0471591297
ISBN 13: 9780471591290
Used
Hardcover
Seller: Better World Books, Mishawaka, IN, U.S.A.
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Condition: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # GRP71863595
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Service Success! Lessons From a Leader on How to Turn Around a Service Business
Published by
John Wiley & Sons, 1994
ISBN 10: 0471591297
ISBN 13: 9780471591290
Used
Hardcover
First Edition
Seller: Cloud Runner Books, Minneapolis, MN, U.S.A.
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Hardcover. Condition: Very Good. Hardcover. Very Good. 1st edition, 1st printing with full numberline. Includes dustjacket. Note: Gently used with minor wear. Writing inside cover. All orders shipped securely in a bubble envelope or box/hard mailer. Seller Inventory # 00028025
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Service Success! Lessons From a Leader on How to Turn Around a Service Business
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Hardcover. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0471591297I3N00
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Service Success! Lessons From a Leader on How to Turn Around a Service Business
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Service Success! Lessons From a Leader on How to Turn Around a Service Business
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Service Success!: Lessons from a Leader on How to Turn Around a Service Business
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Hardcover. Condition: Brand New. 1st edition. 272 pages. 9.25x6.50x0.75 inches. In Stock. Seller Inventory # 0471591297
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Service Success! Lessons From a Leader on How to Turn Around a Service Business
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Service Success! Lessons From a Leader on How to Turn Around a Service Business
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