Items related to Service Success! Lessons From a Leader on How to Turn...
Synopsis
Singled out by Fortune and The New York Times as a remarkable manager, Dan Kaplan has pioneered a revolutionary new system for measuring service quality to help managers keep track of intangibles in a service business. Provides a straightforward, practical case study of managing for excellence along with invaluable insight into the potentials and limitations inherent in the management systems under which organizations operate.
"synopsis" may belong to another edition of this title.
Synopsis
Packed with practical ideas and strategies applicable to any service business, this book chronicles how the author pioneered a radical new system for measuring service quality. It is an accessible introduction to quality practices for service managers.
"About this title" may belong to another edition of this title.
Search results for Service Success! Lessons From a Leader on How to Turn...
Stock Image
Service Success! Lessons From a Leader on How to Turn Around a Service Business
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0471591297I4N00
Stock Image
Service Success! Lessons From a Leader on How to Turn Around a Service Business
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0471591297I3N00
Seller Image
Service Success! Lessons From a Leader on How to Turn Around a Service Business
Seller: Goodwill of Greater Milwaukee and Chicago, Racine, WI, U.S.A.
Seller rating 5 out of 5 stars
Condition: acceptable. Book is considered to be in acceptable condition. The actual cover image may not match the stock photo. Book may have one or more of the following defects: noticeable wear on the cover dust jacket or spine; curved, dog eared or creased page s ; writing or highlighting inside or on the edges; sticker s or other adhesive on cover; CD DVD may not be included; and book may be a former library copy. Seller Inventory # SEWV.0471591297.A
Stock Image
Service Success! Lessons from a Leader on How to Turn Around a Service Business
Published by
Wiley & Sons, Incorporated, John, 1994
ISBN 10: 0471591297
ISBN 13: 9780471591290
Used
Hardcover
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # GRP71863595
Stock Image
Service Success! Lessons From a Leader on How to Turn Around a Service Business
Seller: BGV Books LLC, Murray, KY, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Exact ISBN match. Immediate shipping. No funny business. Seller Inventory # 9780471591290
Stock Image
Service Success! Lessons From a Leader on How to Turn Around a Service Business
Seller: GoldBooks, Denver, CO, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: new. New Copy. Customer Service Guaranteed. Seller Inventory # 3U78_42_0471591297
Stock Image
Service Success! Lessons From a Leader on How to Turn Around a Service Business
Seller: DeckleEdge LLC, Albuquerque, NM, U.S.A.
Seller rating 5 out of 5 stars
hardcover. Condition: new. Seller Inventory # Shelfdream0471591297
Stock Image
Service Success! Lessons From a Leader on How to Turn Around a Service Business
Seller: The Book Spot, Sioux Falls, MN, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: New. Seller Inventory # Abebooks173918
Stock Image
Service Success!: Lessons from a Leader on How to Turn Around a Service Business
Seller: Revaluation Books, Exeter, United Kingdom
Seller rating 5 out of 5 stars
Hardcover. Condition: Brand New. 1st edition. 272 pages. 9.25x6.50x0.75 inches. In Stock. Seller Inventory # 0471591297
Buy New
£ 72.27
£ 12.50 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: 1 available
Stock Image
Service Success! Lessons From a Leader on How to Turn Around a Service Business
Seller: Mispah books, Redhill, SURRE, United Kingdom
Seller rating 4 out of 5 stars
Hardcover. Condition: Like New. Like New .Ships From Multiple Locations. book. Seller Inventory # ERICA79104715912973