Deals with staff turnover, a major cost factor in the hospitality industry. Takes a common–sense approach to why people leave and what can be done about it. Treats such issues as rapport between staff and management, training, salary structure and wages, incentives, performance reviews and disciplinary procedures.
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Turnover is not the problem, only the symptom!
From Turnover to Teamwork is about how to keep the good workers once you have them. More to the point, it is about how to run your operation in such a way that people want to hang out with you! People stick around because they WANT to. People leave because they do not want to stay. It is no more complicated than that. Turnover and teamwork are not THINGS, they are predictable consequences of the working climate in an organization. The better you understand how the process works, the more successful a manager you will become.
High turnover is the plague of the foodservice industry, but it is only a symptom of the true problem. This guide offers managers a number of tips and techniques for dealing more effectively with the most common staff-related issues and concerns.
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