Items related to Restaurant Basics: Why Guests Don′t Come Back...and...
Synopsis
An easy–to–read, comprehensive, commonsense look at restaurant service from the guest′s point of view. Helps teach the details of good service, develop meaningful middle management training and establish definitive operating guidelines that enhance service. Explores the particular process by which customers form their opinions of restaurant service. Provides a competitive advantage for restaurant operators.
"synopsis" may belong to another edition of this title.
From the Author
This book examines service from the guest's point of view!
Restaurant Basics is the only book on customer service written entirely from the guest's point of view (the only perspective that really counts!) It is a summary of about 1000 pet peeves - little lapses in service that, while minor in themselves, add up to cause your guests to become disenchanted and take their business elsewhere. In today's competitive marketplace, you cannot afford to let anyone get away! This is a working book for working people. The points are presented in short paragraphs and grouped by general topic area. This book will give you years of material for pre-shift meetings...and may give you a few things to think about, too!
Synopsis
This practical examination of restaurant service from a client's point of view aims to teach the basics of good service, establish management training procedures and establish operating guidelines that enhance service. It explores the process by which customers form their opinions of service.
"About this title" may belong to another edition of this title.
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Restaurant Basics: Why Guests Don't Come Back.and What You Can Do About It
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
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Restaurant Basics: Why Guests Don't Come Back.and What You Can Do About It
Seller: Zoom Books East, Glendale Heights, IL, U.S.A.
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Condition: acceptable. Book is in acceptable condition and shows signs of wear. Book may also include underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service. Seller Inventory # ZEV.0471551740.A
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Restaurant Basics: Why Guests Don't Come Back.and What You Can Do About It
Seller: ZBK Books, Carlstadt, NJ, U.S.A.
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Condition: very_good. Fast & Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy. Seller Inventory # ZWV.0471551740.VG
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Restaurant Basics: Why Guests Don't Come Back.and What You Can Do About It
Seller: BooksRun, Philadelphia, PA, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. 1. With dust jacket. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting. Seller Inventory # 0471551740-11-1-29
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Restaurant Basics: Why Guests Don't Come Back and What to Do About it
Published by
John Wiley and Sons Ltd, 1992
ISBN 10: 0471551740
ISBN 13: 9780471551744
Used
Hardcover
Seller: World of Books Inc, Montgomery, IL, U.S.A.
Seller rating 4 out of 5 stars
Hardback. Condition: Very Good. An easy-to-read, comprehensive, commonsense look at restaurant service from the guest's point of view. Helps teach the details of good service, develop meaningful middle management training and establish definitive operating guidelines that enhance service. Explores the particular process by which customers form their opinions of restaurant service. Provides a competitive advantage for restaurant operators. Seller Inventory # CIN0471551740VG
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Restaurant Basics: Why Guests Don't Come Back.and What You Can Do About It
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0471551740I4N00
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Restaurant Basics: Why Guests Don't Come Back.and What You Can Do About It
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0471551740I3N00
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Restaurant Basics: Why Guests Don't Come Back.and What You Can Do About It
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. No Jacket. Missing dust jacket; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0471551740I4N01
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Restaurant Basics: Why Guests Don't Come Back.and What You Can Do About It
Seller: ThriftBooks-Reno, Reno, NV, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0471551740I3N00
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Restaurant Basics: Why Guests Don't Come Back.and What You Can Do About It
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0471551740I5N00