Restaurant Basics: Why Guests Don′t Come Back...and What You Can Do About It: Why Guests Don't Come Back and What to Do About it - Hardcover

Marvin, Bill

Hardcover

ISBN 10: 0471551740 ISBN 13: 9780471551744

Publisher: John Wiley & Sons, 1992

Synopsis

An easy–to–read, comprehensive, commonsense look at restaurant service from the guest′s point of view. Helps teach the details of good service, develop meaningful middle management training and establish definitive operating guidelines that enhance service. Explores the particular process by which customers form their opinions of restaurant service. Provides a competitive advantage for restaurant operators.

About this title

From the Author

This book examines service from the guest's point of view!
Restaurant Basics is the only book on customer service written entirely from the guest's point of view (the only perspective that really counts!) It is a summary of about 1000 pet peeves - little lapses in service that, while minor in themselves, add up to cause your guests to become disenchanted and take their business elsewhere. In today's competitive marketplace, you cannot afford to let anyone get away! This is a working book for working people. The points are presented in short paragraphs and grouped by general topic area. This book will give you years of material for pre-shift meetings...and may give you a few things to think about, too!

Synopsis

This practical examination of restaurant service from a client's point of view aims to teach the basics of good service, establish management training procedures and establish operating guidelines that enhance service. It explores the process by which customers form their opinions of service.

Edition details

• Publisher: John Wiley & Sons
• Publication date: 1992
• Language: English
• ISBN 10: 0471551740
• ISBN 13: 9780471551744
• Binding: Hardcover
• Number of pages: 240