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Synopsis
Why does it make sense to keep customers happy? This book will explain how to do it. Full of examples and based on substantial original research and statistical evidence, it shows how closely customer satisfaction is related to profitability and market share. It demonstrates through argument, examples and statistics that satisfying the customer is the key to long-run company profitability.
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The Customer is Key Gaining an
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The Customer is Key: Gaining an Unbeatable Advantage Through Customer Satisfaction
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The Customer is Key: Gaining an Unbeatable Advantage Through Customer Satisfaction
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Condition: good. A copy that has been read, remains in good condition. All pages are intact, and the cover is intact. The spine and cover show signs of wear. Pages can include notes and highlighting and show signs of wear, and the copy can include "From the library of" labels or previous owner inscriptions. 100% GUARANTEE! Shipped with delivery confirmation, if you're not satisfied with purchase please return item! Ships via media mail. Seller Inventory # OTV.0471549177.G
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The Customer is Key: Gaining an Unbeatable Advantage Through Customer Satisfaction
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The Customer Is Key : Creating an Unbeaten Advantage Through Customer Satisfaction
Published by
Wiley & Sons, Incorporated, John, 1991
ISBN 10: 0471549177
ISBN 13: 9780471549178
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Condition: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 67459426-6
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The Customer is Key: Gaining an Unbeatable Advantage Through Customer Satisfaction
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The Customer is Key: Gaining an Unbeatable Advantage Through Customer Satisfaction
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