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Synopsis
This guide aims to provide tried and tested methods, with full case histories, of how successful companies have analyzed the services they provide and then devised interrelated corporate efforts not just to keep the customer satisfied, but to improve and enhance the corporation/customer relationship. Focusing on product design, marketing, pricing, human resources and service, the book emphasizes a whole company approach to customer care.
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- PublisherJohn Wiley & Sons
- Publication date1991
- ISBN 10 0471525936
- ISBN 13 9780471525936
- BindingPaperback
- LanguageEnglish
- Number of pages352
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Creating Value for Customers: Designing and Implementing a Total Corporate Strategy
Seller: Anybook.com, Lincoln, United Kingdom
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Condition: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In fair condition, suitable as a study copy. Dust jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,800grams, ISBN:9780471525936. Seller Inventory # 9170238
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Creating Value for Customers: Designing and Implementing a Total Corporate Strategy
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Hardcover. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.51. Seller Inventory # G0471525936I3N00
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Creating Value for Customers: Designing and Implementing a Total Corporate Strategy
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
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Hardcover. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less 1.51. Seller Inventory # G0471525936I2N00
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Creating Value for Customers: Designing and Implementing a Total Corporate Strategy
Published by
John Wiley & Sons Inc 01.04.1991, 1991
ISBN 10: 0471525936
ISBN 13: 9780471525936
Used
Hardcover
Seller: Sigrun Wuertele buchgenie_de, Altenburg, Germany
Seller rating 5 out of 5 stars
Condition: sehr gut - gebraucht. Gebundene Ausgabe 352 S. Sehr guter Zustand Original-Schutzumschlag Zustand: 2, sehr gut - gebraucht, Gebundene Ausgabe John Wiley & Sons Inc , 1991-04-01 352 S. , Creating Value for Customers: Designing and Implementing a Total Corporate Strategy, Band, William A. Seller Inventory # BU245510
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Creating Value for Customers D
Seller: SecondSale, Montgomery, IL, U.S.A.
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Creating Value for Customers D
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Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00063429983
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Creating Value for Customers : Designing & Implementing a Total Corporate Strategy
Published by
John Wiley & Sons, Incorporated, New York, NY, U.S.A., 1991
ISBN 10: 0471525936
ISBN 13: 9780471525936
Used
Hardcover
Seller: Top Notch Books, Tolar, TX, U.S.A.
Seller rating 5 out of 5 stars
Hard Cover. Condition: Good. Dust Jacket Condition: Good. Jacket & boards have faint wear. Text is free from markings. Binding is sound. Size: 8vo - 7¾" - 9¾" Tall. Seller Inventory # 321089
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Creating Value for Customers: Designing and Implementing a Total Corporate Strategy
Seller: Jenson Books Inc, Logan, UT, U.S.A.
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paperback. Condition: Very Good. A well-cared-for item that has seen limited use but remains in great condition. The item is complete, unmarked, and undamaged, but may show some limited signs of wear. Item works perfectly. Pages are intact and not marred by notes or highlighting. The spine is undamaged. Seller Inventory # 4BQWN8001Y18_ns
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Creating Value for Customers: Designing and Implementing a Total Corporate Strategy
Seller: Zoom Books East, Glendale Heights, IL, U.S.A.
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Condition: good. Book is in good condition and may include underlining highlighting and minimal wear. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service. Seller Inventory # ZEV.0471525936.G
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Creating Value for Customers: Designing and Implementing a Total Corporate Strategy
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Paperback. Condition: Good. Good. book. Seller Inventory # D7S9-1-M-0471525936-6
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