Hospitality Information Systems and E-Commerce - Softcover

Tesone, Dana V.

Softcover

ISBN 10: 0471478490 ISBN 13: 9780471478492

Publisher: Wiley, 2005

Synopsis

Hospitality Information Systems gives hospitality managers the tools they need to effectively use technology to benefit their business.  Beginning with a focus on information technology basics and continuing on to explanations of hardware, software, and technology initiatives prevalent in all aspects of the hospitality industry, this groundbreaking first edition puts an emphasis on management decisions necessary to effectively purchase, implement and execute technology initiatives in a hospitality facility.  Hospitality Information Systems gives hospitality managers an edge in conversing with technology professionals, and empowers readers with management awareness and terminology comprehension as it relates to the hospitality industry.

About this title

About the Author

D. V. Tesone, Phd, is Assistant Professor of Hospitality at the Rosen School of Hospitality Management at the University of Central Florida. He is the author of several textbooks as well as articles that have been published in the Journal of Hospitality and Tourism Education and the Journal of Applied Hospitality Management.

From the Back Cover

Up-to-date coverage of how technology impacts management in the hospitality industry

In order to succeed in today's business world, hospitality managers must have a wealth of knowledge when it comes to technology. Hospitality Information Systems and E-Commerce provides this essential information. Covering the technology used in each segment of the hospitality industry—lodging, foodservice, and tourism—this insightful book emphasizes the management decisions necessary to purchase, implement, and execute technology initiatives in a hospitality operation.

Packed with industry examples that illustrate the influence of technology on management and customer service, Hospitality Information Systems and E-Commerce:

• Provides an overview of information technology basics, including computer hardware, software, and networks
• Covers electronic commerce (e-commerce) and its impact on the hospitality industry, as well as how managers can implement successful e-commerce strategies into their business
• Features interviews with information technology professionals in the hospitality industry
• Includes "On the Job" vignettes that show readers how the concepts covered in each chapter translate into the management of a hospitality operation
• Contains a practical glossary of technical terminology

Hospitality Information Systems and E-Commerce offers an in-depth look at how hospitality managers can most effectively use technology to benefit their business, and is a must-have resource for students and professionals seeking to learn more about this cutting-edge topic.

In order to succeed in today's business world, hospitality managers must have a wealth of knowledge when it comes to technology. Hospitality Information Systems and E-Commerce provides this essential information. Covering the technology used in each segment of the hospitality industry—lodging, foodservice, and tourism—this insightful book emphasizes the management decisions necessary to purchase, implement, and execute technology initiatives in a hospitality operation.

Packed with industry examples that illustrate the influence of technology on management and customer service, Hospitality Information Systems and E-Commerce:

• Provides an overview of information technology basics, including computer hardware, software, and networks
• Covers electronic commerce (e-commerce) and its impact on the hospitality industry, as well as how managers can implement successful e-commerce strategies into their business
• Features interviews with information technology professionals in the hospitality industry
• Includes "On the Job" vignettes that show readers how the concepts covered in each chapter translate into the management of a hospitality operation
• Contains a practical glossary of technical terminology

Hospitality Information Systems and E-Commerce offers an in-depth look at how hospitality managers can most effectively use technology to benefit their business, and is a must-have resource for students and professionals seeking to learn more about this cutting-edge topic.

Edition details

• Publisher: Wiley
• Publication date: 2005
• Language: English
• ISBN 10: 0471478490
• ISBN 13: 9780471478492
• Binding: Paperback
• Edition number: 1
• Number of pages: 304