Synopsis
A financial customer service department combines the credit, customer service, order entry, shipping, billing, accounts receivable, and collection functions under one umbrella. This consolidation creates much better efficiency in getting orders out the door, processing payments, and making credit decisions. It also allows the company to analyse sales trends as they are happening so that adequate stock is available. Fortune 500 companies, such as Proctor and Gamble, have implemented financial customer service departments to maximise efficiency with impressive results. This volume provides step-by-step guidance for creating a financial customer service department as smoothly as possible. It examines this transition from the preliminary stages to the final adjustments.
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From the Back Cover
The only A-to-Z guide to creating, managing, and leveraging an incredibly powerful new competitive tool Financial Customer Service A leading expert in the field, H. A. Schaeffer Jr., clearly explains how a financial customer service function works and how it can give your company an unbeatable competitive edge. You'll get everything you'll need to plan, implement, and manage a financial customer service department. Drawing upon his own experiences and those of managers at numerous Fortune 500 companies, Schaeffer provides step-by-step guidance on:*Making a business case for a financial customer service department*Laying the groundwork*Determining computer capabilities and needs*Integrating resources*Setting up a phone system*Staffing and training*Managing the transition*Creating a policies manual*Maximizing the potential of the new department*And much more!
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