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Synopsis
Reveals the customer service secrets of the American retail company Nordstrom. The text also aims to provide managers with practical lessons on how to satisfy customers.
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From the Back Cover
Praise for The Nordstrom Way . . .
"Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for."--David D. Glass, President and Chief Executive Officer, Wal-Mart Stores, Inc.
"Nordstrom is a national model for outstanding customer service. American business should use this book as a primer to learn how to make and keep happy, satisfied customers."--Willard Marriott, Jr., Chairman and President, Marriott International, Inc.
"When you run a family business that includes your customers as extended family, you're unbeatable. This book outlines an American family saga that has become the admiration of the world."--Leonard A. Lauder, President and Chief Executive Officer, Estee Lauder Companies.
"Nordstrom's business is built on one-to-one communication with the customer. Their professional salespeople bridge the gap between the designer and the consumer. The Nordstrom Way is what the '90s are all about!"--Donna Karan, Designer and Chief Executive Officer, Donna Karan Company.
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The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
Published by
John Wiley & Sons, 1997
ISBN 10: 047119171X
ISBN 13: 9780471191711
Used
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Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
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Mass Market Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 0.3. Seller Inventory # G047119171XI3N00
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The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
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Unknown. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.3. Seller Inventory # G047119171XI4N00
Quantity: 1 available
Stock Image
The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
Published by
John Wiley & Sons, 1997
ISBN 10: 047119171X
ISBN 13: 9780471191711
Used
Mass Market Paperback
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Mass Market Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 0.3. Seller Inventory # G047119171XI3N00
Quantity: 1 available
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Nordstrom Way: The Inside Story of America's #1 Customer Service Company
Published by
John Wiley & Sons July 1997, 1997
ISBN 10: 047119171X
ISBN 13: 9780471191711
Used
Trade
Seller: Isle of Books, Bozeman, MT, U.S.A.
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The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
Seller: Jenson Books Inc, Logan, UT, U.S.A.
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mass_market. Condition: Good. The item is in good condition and works perfectly, however it is showing some signs of previous ownership which could include: small tears, scuffing, notes, highlighting, gift inscriptions, and library markings. Seller Inventory # 4BQWN8000KMF
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The Nordstrom Way: The Inside Story of America*s #1 Customer Service Company
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