Balanced Scorecard Step–by–Step: Maximizing Performance and Maintaining Results - Hardcover

Niven, Paul R.

Hardcover

ISBN 10: 0471078727 ISBN 13: 9780471078722

Publisher: John Wiley & Sons, 2002

Synopsis

This book explains how an organization can measure and manage performance with the Balanced Scorecard methodology. It provides extensive background on performance management and the Balanced Scorecard, and focuses on guiding a team through the step-by-step development and ongoing implementation of a Balanced Scorecard system. Corporations, public sector agencies, and not for profit organizations have all reaped success from the Balanced Scorecard. This book supplies detailed implementation advice that is readily applied to any and all of these organization types. Additionally, it will benefit organizations at any stage of Balanced Scorecard development. Regardless of whether you are just contemplating a Balanced Scorecard, require assistance in linking their current Scorecard to management processes, or need a review of their past measurement efforts, "Balanced Scorecard Step-by-Step" provides detailed advice and proven solutions.

About this title

About the Author

PAUL R. NIVEN is a management consultant and noted speaker on the subjects of Performance Management and the Balanced Scorecard. As both a practitioner and consultant, he has developed successful Performance Management systems for large and small clients in a wide variety of organizations, including Fortune 1000 companies, public sector, and not--for--profit. He can be reached at (760) 918--5990.

From the Back Cover

In Balanced Scorecard Step-by-Step, Paul Niven shares his extensive experience in developing Balanced Scorecards for Fortune 1000, public sector, and not-for-profit organizations. The reader quickly learns that a Balanced Scorecard implementation is more than a "metrics" project, that it touches many critical organizational processes. Through detailed step-by-step discussions, Niven provides insight on and practical solutions for: developing performance objectives and measures that faithfully translate strategy, generating executive support, and assembling the right team. Readers also learn how to ensure the Balanced Scorecard becomes an integral component of their management systems by cascading it to all levels of the organization, aligning budgets and compensation with strategy, reporting results with software, and putting in place systems to ensure lasting success.

"Paul Niven, through his experience as project leader at the excellent and highly successful implementation at Nova Scotia Power, and subsequently as a Balanced Scorecard consultant, is one of the few who can talk and write knowledgeably about how to make the Scorecard happen in an organization. Balanced Scorecard Step-by-Step guides readers through the processes required for a successful Balanced Scorecard project. In addition, he shows how to become a strategy-focused organization by imbedding the Balanced Scorecard into critical organizational processes." --From the Foreword by Robert S. Kaplan

"This is the Balanced Scorecard journey, told step-by-step by one who has traveled the BSC road many times. Paul Niven is not just a sideline cheerleader for the BSC; he is someone who rolls up his sleeves and has what it takes to fine-tune BSC performance promises. A must-read for anyone considering or already on the BSC journey." --Catherine Stenzel, Editor, Journal of Cost Management

Edition details

• Publisher: John Wiley & Sons
• Publication date: 2002
• ISBN 10: 0471078727
• ISBN 13: 9780471078722
• Binding: Hardcover
• Language: English
• Number of pages: 352