The New Edge in Knowledge: How Knowledge Management Is Changing the Way We Do Business - Hardcover

O'Dell, Carla

Hardcover

ISBN 10: 0470917393 ISBN 13: 9780470917398

Publisher: Wiley, 2011

Synopsis

The best thinking and actions in the fast-moving arena of collaboration and knowledge management

The New Edge in Knowledge captures the most practical and innovative practices to ensure organizations have the knowledge they need in the future and, more importantly, the ability to connect the dots and use knowledge to succeed today.

• Build or retrofit your organization for new ways of working and collaboration by using knowledge management
• Adapt to today's most popular ways to collaborate such as social networking
• Overcome organization silos, knowledge hoarding and "not invented here" resistance
• Take advantage of emerging technologies and mobile devices to build networks and share knowledge
• Identify what can be learned from Facebook, Twitter, Google and Amazon to make firms and people smarter, stronger and faster

Straightforward and easy-to-follow, this is the resource you'll turn to again and again to get-and stay-in the know. Plus, the book is filled with real-world examples – the case studies and snapshots of how best practice companies are achieving success with knowledge management.

About this title

About the Author

DR. CARLA O'DELL, one of the world's leading experts in KM, is president of APQC. She is the coauthor of numerous books and writes frequently for leading journals and magazines, as well as APQC's KM portal (www.apqc.org/km), and is a sought-after keynote speaker.

CINDY HUBERT is the executive director of APQC's delivery services. Over the past fifteen years, Hubert and her team have worked with more than 450 organizations using APQC's proven KM methodologies. She writes frequently for leading journals and magazines and is consistently among the highest-rated speakers at internal and external conferences.

From the Back Cover

Knowledge management (KM) has come of age, and the time to reap its many benefits is now. Learn how some of today's leading organizations have achieved impressive results in KM, and apply the same strategic principles in your organization with the expert guidance found in The New Edge in Knowledge.

Sharing their decades of experience at the American Productivity & Quality Center (APQC) an unrivaled resource for performance analytics, best practices, process improvement, and knowledge management authors Carla O'Dell and Cindy Hubert present the best, most practical, and most innovative practices drawn from their firm's pioneering research and collaboration with some of the world's best organizations, including IBM, the U.S. Navy, ConocoPhillips, Fluor, Petrobras, and dozens of others.

The New Edge in Knowledge shows you how to implement a proven organization-wide KM strategy that works. The end result is a robust and steadfast enterprise KM program that guarantees your organization's success today and tomorrow.

This new release details APQC's KM program framework for:

• Focusing attention on the true value proposition for KM
• Determining an organization's most critical knowledge
• Ensuring knowledge flows where it needs to
• Building a strategic business case
• Selecting the right portfolio of KM approaches
• Incorporating those approaches into employees' daily work life
• Laying out a thriving infrastructure through governance, roles, and funding
• Branding and communicating KM
• Measuring a KM program and ensuring it continues to add new value

Whether you're just starting with KM, starting over, or trying to figure out the next big thing, The New Edge in Knowledge will save you time and money and will help you operate at the highest level of KM maturity.

Visit www.NewEdgeInKnowledge.com to:

• Access resource files for each chapter
• Join the discussion blog
• Learn about upcoming presentations

From the Inside Flap

Knowledge management (KM) has come of age, and the time to reap its many benefits is now. Learn how some of today's leading organizations have achieved impressive results in KM, and apply the same strategic principles in your organization with the expert guidance found in The New Edge in Knowledge.

Sharing their decades of experience at the American Productivity & Quality Center (APQC)—an unrivaled resource for performance analytics, best practices, process improvement, and knowledge management—authors Carla O'Dell and Cindy Hubert present the best, most practical, and most innovative practices drawn from their firm's pioneering research and collaboration with some of the world's best organizations, including IBM, the U.S. Navy, ConocoPhillips, Fluor, Petrobras, and dozens of others.

The New Edge in Knowledge shows you how to implement a proven organization-wide KM strategy that works. The end result is a robust and steadfast enterprise KM program that guarantees your organization's success today and tomorrow.

This new release details APQC's KM program framework for:

• Focusing attention on the true value proposition for KM
• Determining an organization's most critical knowledge
• Ensuring knowledge flows where it needs to
• Building a strategic business case
• Selecting the right portfolio of KM approaches
• Incorporating those approaches into employees' daily work life
• Laying out a thriving infrastructure through governance, roles, and funding
• Branding and communicating KM
• Measuring a KM program and ensuring it continues to add new value

Whether you're just starting with KM, starting over, or trying to figure out the next big thing, The New Edge in Knowledge will save you time and money and will help you operate at the highest level of KM maturity.

Visit www.NewEdgeInKnowledge.com to:

• Access resource files for each chapter
• Join the discussion blog
• Learn about upcoming presentations

Edition details

• Publisher: Wiley
• Publication date: 2011
• Language: English
• ISBN 10: 0470917393
• ISBN 13: 9780470917398
• Binding: Hardcover
• Edition number: 1
• Number of pages: 256