Building the High-Trust Organization: Strategies for Supporting Five Key Dimensions of Trust (J-B International Association of Business Communicators) - Hardcover

Shockley-Zalabak, Pamela S; Morreale, Sherwyn; Hackman, Michael

Hardcover

ISBN 10: 0470394722 ISBN 13: 9780470394724

Publisher: Jossey-Bass, 2010

Synopsis

Based on IABC sponsored research in over 60 organizations, this guide provides an easy-to-administer model and instrument for measuring and managing trust in organizations. An explanation and practical applications accompany each of the model's five critical dimensions of trust: Competence, Openness and Honesty, Concern for Others, Reliability, and Identification. Using rich case examples and interviews, the book examines diverse approaches and opportunities for building trust--in peer groups, virtual environments, and with managers/supervisors, and top management. Individual interviews represent diverse organizational positions, responsibilities, perspectives, and geographic locations. Note: CD-ROM/DVD and other supplementary materials are not included as part of Kindle edition of this book.

About this title

From the Back Cover

Praise for Building the High-Trust Organization

"Full of rich insights into what makes both interpersonal as well as organizational trust work (or not). . . . These authors understand that leadership is a relationship, with trust as the glue, which sticks people and things together. They make their argument that trust is the main thing. Trust me on that one!"
--Barry Z. Posner, Ph.D., professor of leadership and former dean, Leavey School of Business, Santa Clara University; coauthor, The Leadership Challenge, and A Leader's Legacy; and visiting professor, Hong Kong University of Science and Technology

"The authors' insights will have you thinking long and hard about how to build capacity within your own corporate cultures. I enjoyed this book immensely."
--Gail T. Fairhurst, author of The Power of Framing: Creating the Language of Leadership

"A valuable read for leaders and leadership scholars, this book is filled with poignant examples of trust (and mistrust) in a variety of organizations. The trust model and Organizational Trust Index are wonderful tools."
--Ronald E. Riggio, Henry R. Kravis Professor of Leadership and Organizational Psychology, Claremont McKenna College

"The authors draw upon their expertise as researchers and consultants to provide a blueprint for leaders who want to build organizational trust, which is the key to organizational excellence."
--Craig Johnson, professor of leadership studies, George Fox University and author, Meeting the Ethical Challenges of Leadership

"This book provides a pragmatic roadmap for leaders interested in building trust in their organizations and teams--and, by so doing, provides the foundation for sustainable performance."
--Robert Bruce Shaw, management consultant and author of Trust in the Balance: Building Successful Organizations on Results, Integrity and Concern

About the Author

Pamela S. Shockley-Zalabak, Ph.D., is chancellor and professor of communication at the University of Colorado at Colorado Springs.The author of six books and numerous articles on organizational communication, her research interests include organizational trust and cultures as they relate to overall organizational effectiveness. Sherwyn P. Morreale, Ph.D., is a faculty member in the Department of Communication at the University of Colorado at Colorado Springs and director of graduate studies in communication. She has served as the associate director for the National Communication Association. Michael Z. Hackman, Ph.D., is professor in the Department of Communication and director of the honors program at the University of Colorado at Colorado Springs. He also serves as an adjunct at the Center for Creative Leadership and is an experienced consultant.

Edition details

• Publisher: Jossey-Bass
• Publication date: 2010
• ISBN 10: 0470394722
• ISBN 13: 9780470394724
• Binding: Hardcover
• Language: English
• Edition number: 1
• Number of pages: 288