Expert Fraud Investigation: A Step-by-Step Guide - Hardcover

Coenen

Hardcover

ISBN 10: 0470387963 ISBN 13: 9780470387962

Publisher: Wiley, 2009

Synopsis

A fraud investigation is aimed at examining evidence to determine if a fraud occurred, how it happened, who was involved, and how much money was lost. Investigations occur in cases ranging from embezzlement, to falsification of financial statements, to suspicious insurance claims. Expert Fraud Investigation: A Step-by-Step Guide provides all the tools to conduct a fraud investigation, detailing when and how to investigate. This guide takes the professional from the point of opening an investigation, selecting a team, gathering data, and through the entire investigation process. Business executives, auditors, and security professionals will benefit from this book, and companies will find this a useful tool for fighting fraud within their own organizations.

About this title

About the Author

Tracy L. Coenen, CPA, MBA, CFE is a fraud expert and President of Sequence Inc., a forensic accounting firm with offices in Milwaukee and Chicago. She conducts financial investigations for private and public companies, reports her findings to executives and boards of directors, and testifies in court as an expert witness. She has provided fraud-related commentary to television and print media. Her commentary has been featured on NBC news and on CNBC's personal finance show, On the Money, and her comments have been printed in the Wall Street Journal, USA Today, BusinessWeek.com, CBSNews.com, and Entrepreneur.com, among others. Tracy writes articles on fraud for national business publications including Fraud Magazine.

From the Back Cover

Praise for Expert Fraud Investigation

"Fraud is a constant evil that attacks businesses, consumers, and government. The financial and reputational impact of fraud can be devastating, but education and awareness are key weapons in the war on this crime. With this new book, Tracy Coenen delivers an excellent primer on the many fraud schemes as well as practical investigative techniques to detect and prevent fraud."
―Martin T. Biegelman, Director of Financial Integrity, Microsoft Corporation

"The lack of effective fraud training by auditors made my job easier as the criminal CFO of Crazy Eddie. I was lucky, since Tracy Coenen was too young to be a forensic accountant back in my criminal days. Acclaimed forensic accountant Tracy Coenen's fraud investigation book will cause many criminals to take early involuntary retirement or be forced out of business."
―Sam E. Antar, WhiteCollarFraud.com

"In Expert Fraud Investigation, Tracy Coenen does an excellent job of educating the reader on a wide variety of fraud schemes and providing a step-by-step process on how to conduct a fraud investigation. This is a must-read for anyone who wants to learn more about the basics of how to prevent, detect, and investigate fraud."
―Cynthia Cooper, Author of Extraordinary Circumstances: The Journey of a Corporate Whistleblower

From the Inside Flap

Expert Fraud Investigation

A Step-by-Step Guide

A sharp, savvy examination of financial fraud, Expert Fraud Investigation: A Step-by-Step Guide is one of the few books to take the leap from theoretical discussion to the actual nuts and bolts of performing an investigation. Fraud expert Tracy Coenen offers an insider look at many of the most common types of fraud cases and points out some of the best methods for analyzing the books and records to search for proof of fraud.

An invaluable tool to help professionals understand how financial fraud occurs in an organization and what to do when it is found or suspected, all the guidance needed to uncover corporate fraud is here, from the point of opening an investigation, selecting a team, through the entire investigative process, including:

• The most common fraud schemes

• The difference between audits and investigations

• Effectively managing the investigation

• Looking for fraud in little things

• Using public and private records in investigations

• Getting creative as a fraud investigator

• Uncovering asset misappropriation schemes, financial statement fraud, corruption schemes, and external fraud schemes

• How to prevent fraud from happening in the first place

Does your organization need to conduct a fraud investigation? Who needs to be involved? Expert Fraud Investigation gives you access to all the necessary background on fraud, the various types of fraud investigations, as well as the legalities involved. Making a difficult undertaking more manageable, this essential book arms you with the tools to take your organization step by step through the process of an effective fraud investigation.

Excerpt. © Reprinted by permission. All rights reserved.

Expert Fraud Investigation

A Step-by-Step GuideBy Tracy L. Coenen

John Wiley & Sons

Copyright © 2009 Tracy L. Coenen
All right reserved.
ISBN: 978-0-470-38796-2

Chapter One

Finding Fraud

There are two different ways that a reactive fraud investigation starts. One type of investigation begins when an actual fraud has been identified, and maybe one or more perpetrators are identified, too. The other type of investigation starts with a strong suspicion of fraud, but no real proof of theft.

Both types of investigations are important to any organization that takes fraud prevention and control seriously. Companies with good fraud prevention controls actively monitor their systems and follow up on questionable data and unusual relationships between numbers. The investigation that starts this way should not be viewed as any less important than the one that begins with a definitive instance of fraud.

Signs of Fraud

Numerous signs can point to the possibility of fraud. Literally hundreds of different types of fraud schemes exist, so the number of possible red flags of fraud is huge. It would be impossible to cover them all in their entirety here, but some general signs of fraud can apply across all types of businesses and fraud schemes.

It is important to educate management and employees on these warning signs of fraud. Study after study indicates that tips from employees are one of the most common ways that corporate fraud is detected. Therefore, it makes sense to educate employees about symptoms of fraud so they can report red flags when they see them.

Accounting Irregularities

Irregularities that point to the possibility of fraud can range from simple things like unreconciled accounts and unusual account balances to more complex problems like "on-top entries," which are made after the books are closed in order to manipulate the numbers ultimately reported on the financial statements.

An auto dealership had a controller who had not reconciled the bank accounts for nearly a year, despite management's insistence that it be done. Management did not insist enough, and the problem persisted; the accounts remained unreconciled month after month. Unreconciled bank accounts usually signal one of two problems: The accounting staff is incompetent or understaffed, or there is a fraud-in-progress that will likely be exposed through a bank reconciliation. Both of these problems need to be corrected quickly.

In this case, it turned out that the controller simply couldn't handle all of the responsibilities of her job. She was out of her league and was not doing the reconciliations because she did not have time and was likely afraid that the reconciliations would expose her incompetence. The reconciliations would have shown that she didn't have a good handle on the company's finances.

The auto dealership was lucky in this case. They simply dismissed the controller and hired someone more experienced and more competent. But there was a period of time during which management was afraid a fraud had occurred. They should have recognized early on that the unreconciled accounts were a sign of a big problem.

Cynthia Cooper, head of internal audit at WorldCom, recounts the on-top entries problem that she and her team discovered was part of a massive fraud scheme at the company. Executives were directing employees to make journal entries on top of the regular general ledger activity to make the financial statements conform to a predetermined template. Lower-level employees did not see these entries, because they occurred outside the regular system of recording accounting details, so the practice went on for a long time before it was discovered.

To further confuse anyone who might look at the on-top entries, executives directed a web of confusing entries to be made. They were not a handful of simple debits and credits. There were hundreds of entries, with figures divided and bounced between many different accounts, apparently in an attempt to confuse and discourage anyone who might try to dig into these entries. The existence of these entries was discovered because of some irregular numbers and account names by the internal audit team. This demonstrates the importance of being on the lookout for unusual accounts, numbers, and descriptions within the accounting system.

It's not always easy to spot accounting irregularities. After all, an employee or executive who engages in fraud is often aware of what others are expecting their work or their numbers to look like. In many companies, management knows that revenue and expenses are expected to fall within certain parameters. Numbers outside of those expectations might raise suspicions. So a good fraudster will ensure that the numbers do not appear unusual in that regard. It's only when someone digs deeper that the irregularities start to surface. An examination of a public company's Securities and Exchange Commission (SEC) filings might reveal some notes or disclosures that do not make sense in light of the numbers reported. Small clues like these will be necessary to point to irregularities.

For example, suppose a company reports in the notes to the year-end financial statements that the raw materials used to make its products have become significantly more expensive. An examination of the company's gross profit margin, however, shows that the percentage is stable. The only legitimate way for the gross profit percentage to remain unchanged during a period in which raw material prices increase significantly is for the sales price of the goods to rise proportionately. The sales prices at this company did not change, however, so that immediately raises a red flag about that unchanged gross profit margin. The numbers reported don't make sense in light of the information provided in the notes. This should definitely be examined further.

It is clear that the accounting irregularities giving rise to a fraud investigation may not be easily identifiable. Those committing financial statement fraud are often adept at covering their tracks, so the red flags are not always obvious. The investigator often relies on intuition when examining the numbers and explanations for possible irregularities.

Apparent Control Weaknesses

When readily apparent major deficiencies in a company's control procedures are identified, they should be considered warning signs that fraud could be occurring. All companies have some things that are not as secure as they should be. However, when the controls over a company's assets and data are severely deficient, that is cause for alarm.

Some of the most common characteristics that might be considered severe deficiencies include:

* Complete lack of segregation of critical duties, giving one or more persons almost complete control over a financial area of a company and offering many opportunities to commit fraud and easily conceal it. For example, if the same person receives customer payments, records the payments to the customer's accounts, makes the bank deposits, and reconciles the bank statement, there are many opportunities to commit and conceal fraud. The employee could steal a customer payment, record the payment on the customer's account so the customer doesn't know the funds have been stolen, and later adjust the accounting records while doing the bank reconciliation in order to cover the theft. If these duties are segregated among two or three employees, the risk of theft of a customer payment and subsequent acts to cover the theft are much less likely.

* Ability to override controls and limits of authority easily, either with no oversight of the process or with lax enforcement of it. For example, an area supervisor regularly exceeds his authority for vendor payments. His approval limit is capped at $20,000. He commonly requests that vendors issue multiple invoices for work, so that no individual invoice exceeds the $20,000 threshold. Upper management is aware of this situation, but does not enforce the policy or regularly monitor this supervisor's activities. By failing to enforce the policy, management may be effectively encouraging the employee to continue to break rules, which could create opportunities for fraud.

* Failure to reconcile accounts regularly. Account reconciliation is important for accurate record keeping, even in the absence of fraud. Obviously, without reconciliations, management cannot know whether the books and records are accurate. Failure to reconcile also can encourage theft by employees who are aware that reconciliations are not done, and a theft could go unnoticed for a long time. In the example cited earlier in this chapter, management did not enforce its policy requiring monthly reconciliation of accounts, which led to a significant problem in the accounting function.

* Poor accounting records in general. This problem is often faced by smaller companies, but can also affect large companies, particularly ones that have done many acquisitions and have failed to integrate. Disjointed accounting systems make things difficult to monitor and reconcile, and offer opportunities for duplicate accounting entries to go unnoticed. Poor records also make it difficult for management to get an accurate financial picture of the company, and that could contribute to a fraud going unnoticed for a period of time.

It makes sense that the existence of major deficiencies in preventing fraud might be the precursor to fraud actually occurring at a company. If a company is lucky, it will catch the weaknesses before something happens. But many companies are not so lucky, and the identification of these types of problems should lead to further examination of the company to determine whether, in fact, fraud may have occurred under these serious circumstances.

If a company is not diligent about implementing good control procedures over its accounting function, it's also likely that management will not be interested in looking for the fraud that might result from the poor controls. Hopefully, internal or external fraud experts can encourage management to identify and examine the weaknesses and their results.

Another problem is that, when serious problems are found, a company often either ignores the problems or fixes them without looking into whether a defalcation is associated with the control weaknesses. As difficult as it may be for management to admit that weaknesses like this may have led to fraud, it is important to find out for sure what the fraud status is.

Lack of Information

When information and documentation is unavailable, it can raise questions about honesty or dishonesty. In the regular course of business, documents are sometimes lost or things cannot be explained. However, there comes a time when too many items are missing or the missing information is too suspicious to ignore.

For example, the bookkeeper of a nonprofit organization frequently had difficulty locating canceled checks that were requested by the auditors as part of their annual financial statement audits. The auditors instead relied on the information on the carbon copies in conjunction with the general ledger detail. Unfortunately, the payees noted on the carbon copies were not accurate, and the checks in question were actually issued to the bookkeeper. She destroyed these canceled checks as soon as the bank statement arrived, and hoped that the auditors wouldn't request copies of those specific checks.

When an occasional document is missing, it is usually not cause for alarm. But if a pattern of missing documentation emerges, it can be a warning sign of fraud. Look for missing information of a grouped or patterned nature: blocks of time, for a particular customer or vendor, for a certain type of transaction, or relating to a certain employee. A missing document or two is not all that disturbing, but ten missing documents, all related to one vendor-and all being questioned by management-are bothersome.

Apparent Deception

When people seem to be going out of their way to conceal information, alter documentation, or otherwise engage in behavior designed to deceive those looking for facts (auditors, superiors, investigators, etc.), it raises suspicions about fraud.

For example, a disability insurance claimant fills out all paperwork, but does not mention her ownership interest in a business that is closely related to the job that she is currently unable to perform. A fraud investigator discovers the business ownership independently and becomes suspicious that the claimant may actually be working in this business, even though she claims she cannot work at her regular job due to disability. This ownership interest merits additional scrutiny. People often don't hide things like this without good reason. It is possible that the claimant wanted to hide this ownership interest because it might lead to the investigator finding out she was working there. If she was not working there, and there was truly nothing to hide, why conceal it?

The same goes for deceptions in any type of fraud investigation or audit. It is presumed that if people are not honest about their involvement in situations, ownership of assets, professional licensing, or other material facts, they may have something to hide. Investigators should take clues like this very seriously. Lying is usually not compartmentalized. A deception in one area of life or a business is not usually an isolated incident. Take deception-either with outright lies or through the deliberate omission of critical information-as a likely sign of other problems.

Tips about Fraud

Companies rely heavily on reports about questionable behavior from employees, customers, vendors, or other outside parties. Tips are one of the most common ways that fraud is detected by companies, so any credible tip should be taken very seriously.

How does a company evaluate the credibility of a tip? It does not generally matter whether the tipster is anonymous, although it's reasonable to believe that those willing to put their names behind information do bring some measure of credibility to the information they are providing. Reliable tips usually have a sufficient amount of detail as to be believable. The more vague the tip is, the less reliable it is likely to be. The information provided by the tipster should also make sense in light of known circumstances surrounding the company's operation and the accused.

For example, a tip that merely states that Joe in the shipping department is acting like something unusual is going on is probably not very credible. In contrast, a report that Joe in shipping was seen in the shipping area several hours after his shift was over is a more specific tip that may be more reliable. If Joe was reported to be in the shipping and receiving area at a time when he is normally not working, and the door of the loading dock is open, this level of detail adds credibility to the report.

People do sometimes report false information in order to cause trouble for an enemy, an ex-spouse, or a disliked coworker, however. It is important to assess the potential motivation of a tipster when evaluating the information.

Change in Behavior or Lifestyle

When an employee exhibits significant changes in behavior, this is a potential sign of fraud. Drug and alcohol problems could be precursors to fraud because of the expense of addiction, or they could be the result of fraud as a person tries to hide a guilty conscience.

Behavioral changes, such as becoming uncooperative, argumentative, or defensive, can be signs of problems as well. These behaviors may be signs of dissatisfaction at work, which could be a reason for an employee to commit fraud. Or they could be an outward sign of an employee's stress as she or he engages in on-the-job fraud.

Newfound wealth is often difficult for a person to hide. Despite an employee's best efforts to keep a fraud under wraps, buying a new car or fancy jewelry may be too much to resist. Spending beyond one's apparent means should be a warning sign that a fraud may be occurring.

(Continues...)

Excerpted from Expert Fraud Investigationby Tracy L. Coenen Copyright © 2009 by Tracy L. Coenen. Excerpted by permission.
All rights reserved. No part of this excerpt may be reproduced or reprinted without permission in writing from the publisher.
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Edition details

• Publisher: Wiley
• Publication date: 2009
• Language: English
• ISBN 10: 0470387963
• ISBN 13: 9780470387962
• Binding: Hardcover
• Edition number: 1
• Number of pages: 240