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Synopsis
This newly updated edition is a compilation of readings, divided into nine sections, each examining a specific hotel department or activity. Each topic is examined through a variety of viewpoints on the duties, responsibilities, problems, and opportunities encountered there. Multidimensional case studies, taking a practical approach, challenge readers to identify the central issues involved in complex management problems, understand the structure and resources of the department in question, and find solutions that may help in managing other hotel resources and departments.
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About the Author
Michael J. O'Fallon, PhD, teaches in the Hospitality and Tourism Management Department in the College of Business at James Madison University.
Denney G. Rutherford, PhD, is the Endowed Chair Emeritus in the School of Hospitality Business Management at Washington State University.
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Hotel Management and Operations
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Hotel Management and Operations
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ISBN 10: 0470177144
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Hotel Management and Operations
Published by
Wiley & Sons, Incorporated, John, 2010
ISBN 10: 0470177144
ISBN 13: 9780470177143
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