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Crosby Philip B. : Quality without Tears (Plume) - Softcover

 
9780452256583: Crosby Philip B. : Quality without Tears (Plume)

Synopsis

Now available in trade paperback, this mega-seller brings the timeless message of "the leading evangelist of quality" (as Time called Philip Crosby) to an ever-widening audience. Drawing on quality lessons learned from hundreds of corporate and government clients and presenting them through practical step-by-step guidance, Crosby shows managers at all levels how to build quality into all aspects of their operations.

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About the Author

Phillip B. Crosby has had 39 years of hands-on experience as a quality management professional and an executive. While with Martin Marietta he created the concept of ZZeroDefects. During 14 years as Vice-President of the ITT Corporation he was responsible for quality worldwide in 87 divisions. In 1979 he founded Phillip Crosby Associates, Inc. (PCA), which became the world's largest quality management consulting firm. Each year 20,000 executives and managers attaend the Quality College of PCA.

In 1991 he retired from PCA and now serves as Chairman of Career IV, Inc., in Maitland, Florida, spending his time working with those who would become executives, and speaking to groups.

His other books include Quality is Free, Running Things, The Eternally Successful Organization, Let's Talk Quality, Leadeing, and The Art of Getiing Your Own Sweet Way.

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Crosby, Phillip B.
Published by Plume Books, 1985
ISBN 10: 0452256585 ISBN 13: 9780452256583
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Paperback. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less 0.5. Seller Inventory # G0452256585I2N00

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Crosby, Philip B.
Published by New American Library, New York, 1985
ISBN 10: 0452256585 ISBN 13: 9780452256583
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Trade Paperback. Condition: Very Good. No Jacket. Third Printing. 205 pages including index.The exterior shows few signs of wear. The text is age-toned on the edges, The text is clean and crisp. Seller Inventory # 5325

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Crosby, Philip B.
Published by Plume, 1985
ISBN 10: 0452256585 ISBN 13: 9780452256583
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Crosby, Philip B.
Published by Plume, 1985
ISBN 10: 0452256585 ISBN 13: 9780452256583
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Crosby, Philip B.
Published by Plume, 1985
ISBN 10: 0452256585 ISBN 13: 9780452256583
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Seller: Richard's Books, Boise, ID, U.S.A.

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Paperback. Condition: Good. COVER HAS CREASING WITH EDGE AND SHELF WEAR. 205 PAGE TEXT HAS LIGHT WEAR. MANAGING. WE USE BUBBLE MAILERS. Seller Inventory # 030088

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Crosby, Philip B.
Published by Plume, 1985
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Condition: Very Good. Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Seller Inventory # K08Q-01127

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Crosby, Philip B.
Published by Plume, 1985
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Seller: Wonder Book, Frederick, MD, U.S.A.

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Condition: Good. Good condition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included. Seller Inventory # U02A-02321

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Crosby, Philip B.
Published by Plume, 1985
ISBN 10: 0452256585 ISBN 13: 9780452256583
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Soft cover. Condition: Very Good +. No Jacket. The art of Hassle Free Management. The front and back covers have corner creases. The spine has a light reading crease. The pages are clean and tight but the pages are browning. Seller Inventory # PB0027

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Philip B. Crosby
Published by New American Library, 1985
ISBN 10: 0452256585 ISBN 13: 9780452256583
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Seller: Library House Internet Sales, Grand Rapids, OH, U.S.A.

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Paperback. Condition: Good. No Jacket. Due to age and/or environmental conditions, the pages of this book have darkened. Please note the image in this listing is a stock photo and may not match the covers of the actual item. Book. Seller Inventory # 123708604

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Crosby, Philip B.
Published by New American Library, New York, 1985
ISBN 10: 0452256585 ISBN 13: 9780452256583
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Seller: Persephone's Books, Gastonia, NC, U.S.A.

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Trade Paperback. Condition: Near Very Good. No Jacket. Reprint. 205, (1) pp. Seventh printing. "14 steps to 'zero-defect' improvement from 'the leading evangelist of quality in the U.S.'". Seller Inventory # 002419

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