Now available in trade paperback, this mega-seller brings the timeless message of "the leading evangelist of quality" (as Time called Philip Crosby) to an ever-widening audience. Drawing on quality lessons learned from hundreds of corporate and government clients and presenting them through practical step-by-step guidance, Crosby shows managers at all levels how to build quality into all aspects of their operations.
"synopsis" may belong to another edition of this title.
Phillip B. Crosby has had 39 years of hands-on experience as a quality management professional and an executive. While with Martin Marietta he created the concept of ZZeroDefects. During 14 years as Vice-President of the ITT Corporation he was responsible for quality worldwide in 87 divisions. In 1979 he founded Phillip Crosby Associates, Inc. (PCA), which became the world's largest quality management consulting firm. Each year 20,000 executives and managers attaend the Quality College of PCA.
In 1991 he retired from PCA and now serves as Chairman of Career IV, Inc., in Maitland, Florida, spending his time working with those who would become executives, and speaking to groups.
His other books include Quality is Free, Running Things, The Eternally Successful Organization, Let's Talk Quality, Leadeing, and The Art of Getiing Your Own Sweet Way.
"About this title" may belong to another edition of this title.
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Destination, rates & speedsSeller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Paperback. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less 0.5. Seller Inventory # G0452256585I2N00
Quantity: 1 available
Seller: Hastings of Coral Springs, Altamonte Springs, FL, U.S.A.
Trade Paperback. Condition: Very Good. No Jacket. Third Printing. 205 pages including index.The exterior shows few signs of wear. The text is age-toned on the edges, The text is clean and crisp. Seller Inventory # 5325
Quantity: 1 available
Seller: Wonder Book, Frederick, MD, U.S.A.
Condition: Good. . Writing inside. Seller Inventory # I25D-01581
Quantity: 1 available
Seller: Richard's Books, Boise, ID, U.S.A.
Paperback. Condition: Good. COVER HAS ONLY LIGHT SHELF WEAR. NAME ON INSIDE OF COVER. PAGES ARE UNMARKED. WE USE BUBBLE MAILERS. Seller Inventory # 003393
Quantity: 1 available
Seller: Richard's Books, Boise, ID, U.S.A.
Paperback. Condition: Good. COVER HAS CREASING WITH EDGE AND SHELF WEAR. 205 PAGE TEXT HAS LIGHT WEAR. MANAGING. WE USE BUBBLE MAILERS. Seller Inventory # 030088
Quantity: 1 available
Seller: Wonder Book, Frederick, MD, U.S.A.
Condition: Very Good. Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Seller Inventory # K08Q-01127
Quantity: 1 available
Seller: Wonder Book, Frederick, MD, U.S.A.
Condition: Good. Good condition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included. Seller Inventory # U02A-02321
Quantity: 1 available
Seller: Marks Vintage Literature, Evansville, IN, U.S.A.
Soft cover. Condition: Very Good +. No Jacket. The art of Hassle Free Management. The front and back covers have corner creases. The spine has a light reading crease. The pages are clean and tight but the pages are browning. Seller Inventory # PB0027
Quantity: 1 available
Seller: Library House Internet Sales, Grand Rapids, OH, U.S.A.
Paperback. Condition: Good. No Jacket. Due to age and/or environmental conditions, the pages of this book have darkened. Please note the image in this listing is a stock photo and may not match the covers of the actual item. Book. Seller Inventory # 123708604
Quantity: 1 available
Seller: Persephone's Books, Gastonia, NC, U.S.A.
Trade Paperback. Condition: Near Very Good. No Jacket. Reprint. 205, (1) pp. Seventh printing. "14 steps to 'zero-defect' improvement from 'the leading evangelist of quality in the U.S.'". Seller Inventory # 002419
Quantity: 1 available