Describes how the everyday dysfunction inherent in all organizations is actually a necessary part of the organization and uses case studies from McDonald's, Google and even al Qaeda to prove that red tape, meetings and management all serve a purpose. 40,000 first printing.
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Ray Fisman is the Lambert Family Professor of Social Enterprise and co-director of the Social Enterprise Program at the Columbia Business School. His is the author of Economic Gangsters with Ted Miguel.
Tim Sullivan is the editorial director of Harvard Business Review Press and has worked at Basic Books, Portfolio, and Princeton University Press, where he helped build one of the most successful academic economics lists in the world.
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