Items related to Positively Outrageous Service

Positively Outrageous Service - Softcover

T. Scott Gross

 
9780446394680: Positively Outrageous Service

Synopsis

A corporate consultant and quality service expert describes the P.O.S. (Positively Outrageous Service) method for dealing with and winning customers, providing helpful guidelines on how to identify what customers really want, energize one's employees, create customer loyalty, and more. Reissue.

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