Practice Management for the Veterinary Team: Front Office, Operations, and Development - Softcover

Prendergast BS RVT CVPM SPHR, Heather

Softcover

ISBN 10: 044311708X ISBN 13: 9780443117084

Publisher: Saunders, 2024

Synopsis

Learn the art of leading a successful veterinary practice! Practice Management for the Veterinary Team: Front Office, Operations, and Development, 4^th Edition, covers critical practice management subjects such as team leadership, inventory management, appointment management, team development, and providing an exceptional client experience through solid communication techniques. This edition includes revised and updated chapters on leadership, the veterinary team, professional growth and development, and medical record management. New to this edition are chapters covering telehealth and practice management software. This complete guide to veterinary practice management features step-by-step instructions, making it easier to learn essential practice management tasks.

• Comprehensive coverage of practice management skills includes leadership, financial management, and strategic planning, as well as telephone skills, appointment scheduling, admitting and discharging patients, and communicating with clients.
• Coverage of clinical assisting ranges from examinations and history-taking for patients, to kennels and boarding procedures.
• Veterinary Ethics and Legal Issues chapter helps you learn to protect the practice and run a practice based on ethical principles and veterinary laws.
• End-of-chapter review questions reinforce key concepts and measure mastery of the content.
• End-of-chapter Practice Managers Survival Checklist allows you to review the most essential information.
• Versatile text can be used by practice managers to study for the CVPM exam.

• Updated content highlights important technological and professional updates to the field impacting medical record management
• New chapters covering telehealth and practice integrative management software are included
• Current coverage includes a revised Leadership, Professional Development and Human Resources chapter and expanded content in Strategic Planning and Marketing chapters

About this title

About the Author

Heather Prendergast is a veterinary practice management consultant, educator, and industry thought leader with more than two decades of experience advancing leadership, operational performance, and team development in veterinary medicine. She is the author of Practice Management for the Veterinary Team, an Elsevier textbook now entering its fifth edition. Heather has delivered more than 300 hours of continuing education nationally and regularly speaks on leadership, team utilization, and practice sustainability. Through her consulting firm, Synergie, she partners with veterinary hospitals and organizations to strengthen culture, improve operational systems, and support long-term business growth. Her work focuses on building practical leadership frameworks that empower veterinary teams to deliver exceptional patient care while maintaining healthy, high-performing workplaces. Heather remains actively engaged in shaping the profession's future through education, mentorship, and industry collaboration.

Edition details

• Publisher: Saunders
• Publication date: 2024
• Language: English
• ISBN 10: 044311708X
• ISBN 13: 9780443117084
• Binding: Paperback
• Edition number: 4
• Number of pages: 360