Competitive Dominance: Beyond Strategic Advantage and Total Quality Management : How to Stun Your Competition, Surprise Your Customers, Excite You A - Hardcover

Hardcover

ISBN 10: 0442019661 ISBN 13: 9780442019662

Synopsis

For starters, today's companies need superior strategic processes and streamlined quality practices. But these are not enough. Competitive Dominance: Beyond Strategic Advantage and Total Quality Management emphasizes the importance of implementing an integrated strategy and quality management system. Authors Tang and Bauer are leading industry executives who have used strategy and quality to create organizational change, resulting in turnaround and competitive dominance in billion dollar businesses. In this book, they take you through the various stages of strategy and quality practices, explaining how to integrate and implement them. Tang and Bauer also present 10 principles of competitive dominance that create integration and synchronization between all the stages of strategy and quality. Plus, they recommend an expanded set of tools and methodologies that complement conventional quality and strategy practices and facilitate the implementation of competitive dominance. Also included is a list of management malpractices to avoid, outlining the 12 worst management practices from the authors' experiences with organizations of many different sizes and from a broad range of industries.

About this title

From the Author

Managing Quality and Strategic Advantage using Baldrige.
This book is about management principles to obtain competitive advantages and produce quality. We believe that quality and strategy are two sides of the same coin: doing-it-right and-doing-the-right-things. "Doing it right" is quality, "doing the right things" is strategy. Doing both is creating competitive advantage. Managing both is being strategic. We use the Malcolm Baldrige criteria as the base methodology and specify extensions to test the degree to which an organization is also effective on creating strategic advantages. We discuss that it this combination that provides sustainable competitive advantage. Because we are very experienced in Baldrige and strategy, both as applicants who won Baldrige, both who have developed and implemented strategies in billion dollar businesses and one (Bauer) who is also a senior Baldrige examiner, we discuss effective tools and methodologies to gain sophistication and effectiveness in managerial practice. In the last paragraph, we discuss what in our experience doest not work, we call these practices "managerial malpractice." This book has been used as input to the successive refinements in the Department of Commerce's Baldrige criteria.

About the Author

Victor Tang and Roy Bauer are leading experts in the successful integration of business strategy and quality. Together, they played a critical role in reshaping the mid–range computer category, winning and maintaining a leadership position within it. They also won the prestigious Malcolm Baldrige National Quality Award by achieving a score well above the current winning averages. Their book, The Silverlake Project, which outlines the management principles used in the marketing, design, and manufacturing of the IBM AS/400, is praised as a guiding light in the field of management. Victor Tang is Secretary General for Technology Projects with the Chinese government. Roy Bauer is a Senior Baldrige Examiner and consultant in strategy and quality processes.

Edition details

• Language: English
• ISBN 10: 0442019661
• ISBN 13: 9780442019662
• Binding: Hardcover