Synopsis
This excellent training guide provides step-by-step coverage of all the critical principles and procedures in hotel management: reservations, housekeeping and guest services, cash and credit card control, check-in, and check-out. This revised and expanded Third Edition discusses all the ins and outs of front office routines in clear and practical terms.
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Synopsis
A directory of some 2,500 acronyms and initialisms, for those who need to distinguish among such entities as ABC, ABC, and ABC Asian Basketball Confederation, American Bowling Congress, and African Boxing Confederation. The main alphabetical listing consists of acronym entries with full name and hea
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Basic Hotel Front Office Procedures
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Basic Hotel Front Office Procedures
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