Synopsis
This book is for people who have been trying unsuccessfully to get a plumber round to look at their radiators for the past two years. It's for people whose new car has broken down 19 times and whose laundry feeds their clothes through a shirt-shredding and button-crushing machine. It's for people who can't get through to Train Enquiries and who can't catch a waiter's eye. That's about everyone, isn't it? It tell you, simply, how to get things done. How to get past the officious clerk on the housing department counter or the managing director's over-protective secretary. There are conventional ways of dealing with these problems, of course, only few of us live that long. This book shows you the short cuts.
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