Synopsis
Full support for the latest NVQ/SVQ Level 2 Customer Service standards
Written to match the latest specification, this is the only book mapped specifically to the S/NVQ Level 2 and covers the two mandatory units and ten option units.
- Case studies give students the opportunity to analyse and discuss real-life situations and to practise their skills.
- 'Active knowledge' activities encourage students to draw upon experience in their own workplace as evidence for assessment.
"synopsis" may belong to another edition of this title.
Synopsis
This text takes candidates through the NVQ award, unit-by-unit, offering plenty of questions and exercises to reinforce knowledge and understanding. Scenario-based activities allow candidates to analyze and discuss customer service situations and practise their skills
"About this title" may belong to another edition of this title.
Search results for S/NVQ Level 3 Customer Service
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Customer Service : S/NVQ Level 3
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Seller rating 5 out of 5 stars
Condition: Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # GRP13485622
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S/NVQ Level 3 Customer Service (NVQ Customer Service)
Seller: WeBuyBooks, Rossendale, LANCS, United Kingdom
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Condition: Good. Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. Ex library copy with usual stamps & stickers. Seller Inventory # wbs5558907908
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S/NVQ Level 3 Customer Service
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR001942050
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Customer Service: S/NVQ Level 3
Seller: Anybook.com, Lincoln, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1000grams, ISBN:9780435452278. Seller Inventory # 9554327
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S/NVQ Level 3 Customer Service (NVQ Customer Service)
Seller: Westland Books, Wymondham, United Kingdom
Seller rating 5 out of 5 stars
Good. UK stocked, available immediately. Large format paperback published by Heinemann in 2001. A light bend to the top corner, but the contents are unmarked throughout. Seller Inventory # sk4qwe956
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S/Nvq 3 Customer Service Candidate Handbook
Seller: Bridgeman Clarke Books, Rayleigh, ESSEX, United Kingdom
Seller rating 1 out of 5 stars
Ex library book. Seller Inventory # ABE-1773070295126
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