The second edition of this book aims to provide a "tool kit" to supplement good quality management systems and teamwork in the search for customer satisfaction. It sets down some basic principles of quality to provide a platform for improvement and describes the techniques used in process quality control. It is not written for the professional statistician or mathematician, and attempts have been made to eliminate mathematical jargon. The book is written to meet the requirements of students in universities, polytechnics, and colleges engaged in courses on science, technology, engineering, and management subjects, including quality assurance.
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Condition: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In fair condition, suitable as a study copy. Dust jacket in poor condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,850grams, ISBN:9780434914845. Seller Inventory # 9431372
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Condition: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In fair condition, suitable as a study copy. No dust jacket. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,850grams, ISBN:0434914843. Seller Inventory # 9360763
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Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. Clean from markings In good all round condition. Dust jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,850grams, ISBN:9780434914845. Seller Inventory # 9617266
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Hardback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR001403053
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